Kakul Verma
Department of Electronics Science
Queens
3
Languages
3
years of professional experience
Dynamic professional with a background in both customer service, as demonstrated at a busy gas station, and technical expertise from the Department of Electronics Science. Excelled in building customer relationships and managing facilities, alongside gaining hands-on experience with industry-standard tools. Skilled in teamwork, collaboration, and employing patience and empathy to enhance client satisfaction and operational efficiency.
Work History
Gas Station Attendant
6 Months- Built trustful relationships with customers to encourage return visits.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
Trainee Engineer
1 Year 10 Months- Attended professional development workshops to continuously update knowledge on industry trends, technologies, and best practices.
- Handled DIFFRACTROMETER, which is a measuring instrument for analyzing the structure of a material from the scattering pattern produced when a beam of radiation or particles (such as X-rays or neutrons) interacts with it.
- Gained hands-on experience with industry-standard tools and software while working on multiple projects simultaneously.
- Assisted in the design of engineering projects, resulting in higher quality outputs and better client satisfaction.
Education
Diploma - Mechanical Engineering
High School Diploma
Skills
Patience & Empathy
Facility Management
Public speaking ability
Cleaning and sanitation
Professional Appearance
Teamwork and Collaboration
Customer service and assistance
Languages
Hindi
C2
Bilingual or Proficient
English
C1
Advanced
Punjabi
C2
Bilingual or Proficient
Additional Information
Driver's License > Class EM
Timeline
Gas Station Attendant
01.2024 - 07.2024Read More
Trainee Engineer
Department of Electronics Science
08.2021 - 06.2023Read More
Maharana Pratap Public School
High School Diploma
Read More
Seth Jai Prakash Polytechnic
Diploma from Mechanical Engineering
Read More