PRAVEEN SAGAR KAKUMAN
Branch Head Operations
Hyderabad,TG
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Branch Manager
Writer Business Services
Hyderabad, Telangana
01.2021 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
Retail Store Manager
Reliance Group of Industries
Hyderbad, Telangana
02.2019 - 01.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed new store location from ground up by hiring and training efficient team.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Operations Manager
Mc Donald's Family Restaurant
Hyderabad, Telangana
05.2011 - 02.2019
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.Supervised guests at front counter, answering questions regarding products.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Analyzed and interpreted store trends to facilitate planning.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
MBA - Finance & Human Resources
Wesley P.G College
Hyderabad 01.2014 - 01.2017
B.Com -
St. Mary’s Centenary Degree College
Hyderabad 06.2010 - 04.2013
CEC -
St. Mary's Centenary Junior College
Hyderabad 06.2008 - 04.2010
S.S.C -
Rosa Mystica Convent High School
Warangal 05.2007 - 03.2008
Skills
Relationship building and management
Business development expertise
Cash handling expertise
Financial services
Proficient in MS Office
Excel Concepts like V-Lookup, H- lookup, pivot Table, database, index, Match Functions, Conditional formatting, Sorting, Filtering, Grouping, Sum if's, Count if's ,Charts, Price Buckets, Slicer, Dashboards
Accomplishments
- Supervised team of 122 staff members.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Repeatedly received recognition from superiors for excellence in service.
Certification
Business Leadership Practices, from H.U held at Bangalore, INDIA
Timeline
Branch Manager
Writer Business Services
01.2021 - Current
Retail Store Manager
Reliance Group of Industries
02.2019 - 01.2021
Business Leadership Practices, from H.U held at Bangalore, INDIA
09-2018
Restaurant Leadership Practices, from H.U held at Thailand
11-2016
MBA - Finance & Human Resources
Wesley P.G College
01.2014 - 01.2017
Store Operations Manager
Mc Donald's Family Restaurant
05.2011 - 02.2019
B.Com -
St. Mary’s Centenary Degree College
06.2010 - 04.2013
CEC -
St. Mary's Centenary Junior College
06.2008 - 04.2010
S.S.C -
Rosa Mystica Convent High School
05.2007 - 03.2008