Kalaf P
Chennai
Summary
Senior Catalogue Associate with over four years of experience in data management and analysis. Expertise in managing large datasets, identifying patterns, and resolving inconsistencies. Strong communication skills and adaptability to new environments enhance team collaboration and project success. Aiming to leverage skills to improve accuracy and integrity of repair data in a challenging role.
Overview
4
4
years of professional experience
Work History
Senior Catalog Associate
Amazon
Chennai
04.2024 - Current
- Curated and optimized large product catalogues, ensuring data accuracy and conversion readiness.
- Partnered with vendors and inbound teams to validate product details and standardize categories.
- Conducted user acceptance testing and catalogue audits, identifying gaps and recommending improvements.
- Mentored associates on best practices in catalogue management to enhance team efficiency.
- Identified root causes and automated tools, creating standard operating procedures to streamline workflows.
- Served as QA point of contact for auditing completed workflows and providing feedback to associates.
- Managed catalog queries and escalations, achieving timely resolutions and boosting customer satisfaction.
- Resolved complex issues, delivering solutions that reduced fulfillment center bottlenecks.
Catalog Associate
Amazon
Chennai
09.2021 - 03.2024
- Managed end-to-end product listings, ensuring accurate item names, categories, and descriptions.
- Enriched catalogues with high-quality images and optimized content to enhance discoverability.
- Resolved catalogue queries and escalations, contributing to increased customer satisfaction.
- Analyzed customer feedback for continual improvement of catalogue quality.
- Provided professional support for catalog inquiries, maintaining accuracy in all communications.
- Handled daily task volumes while meeting established quality standards.
- Identified and corrected data composition errors to maintain catalogue integrity.
Education
B.E. - ELECTRICAL AND ELECTRONICS ENGINEERING
Bharath Institute of Higher Education And Research
05-2018
MBA - Human Resources Management
Madras University
Skills
- Product catalogue optimization
- Data analysis with Excel and Google Sheets
- Product tagging and classification management
- Content improvement strategies
- Supplier relationship management
- User acceptance testing experience
- Cross-team communication
- Workflow enhancement and documentation
- Catalogue and content management tools expertise
- Vendor performance oversight
- Systematic problem evaluation
Education and Training
other,other
Timeline
Senior Catalog Associate
Amazon
04.2024 - Current
Catalog Associate
Amazon
09.2021 - 03.2024
B.E. - ELECTRICAL AND ELECTRONICS ENGINEERING
Bharath Institute of Higher Education And Research
MBA - Human Resources Management
Madras University