Kalaiamuthan Selvam

• Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
• Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.

Participating in project planning activities, which involves defining project scope, objectives, timelines, and resource allocation.

Identifying areas for improvement in existing systems and processes and raising enhancement requests accordingly.

Implementation Planning and Deployment: Planning and executing the implementation of new systems or enhancements, ensuring minimal disruption to operations.

Customer Interaction and Requirements Understanding: Engaging with customers, including application users, to understand their requirements and ensure that solutions meet their needs.

Web Server Administration and Application Support: Managing web servers (IIS 6.0, 7.5, and 8), supporting ASP.NET applications, and maintaining internal and external websites.

Active Directory Management: Handling tasks related to Active Directory in Windows Server 2008 and 2012, such as user/group creation, deletion, and organizational unit (OU) management.

SSL Certificate Management: Managing SSL certificates, including creation, deployment, renewal, import, and export.

Load Balancer Migration: Migrating load balancers to higher versions (e.g., RADWARE) to ensure scalability and performance.

Web Agent Configuration for Authentication: Configuring SiteMinder web agents for authentication purposes.

Web Server Optimization and Performance: Optimizing web server performance and addressing performance-related issues.

Functional Testing and Knowledge Transfer: Conducting functional testing of products and facilitating knowledge transfer for user acceptance testing.

Troubleshooting: Identifying and resolving issues related to .NET applications, IIS, and other web server-related issues.

Log Analysis and Root Cause Analysis: Analyzing log files to diagnose issues and perform root cause analysis for effective problem resolution.

File and Directory Permissions Management: Managing file and directory permissions based on organizational requirements.

Performance Monitoring and Troubleshooting: Monitoring system performance and troubleshooting performance-related issues as they arise.

Documentation: Documenting product features, configurations, and procedures to ensure clarity and facilitate knowledge sharing within the organization.

The Application Administrator plays a critical role in maintaining the stability, security, and performance of CAMS' IT systems while also ensuring that they align with the organization's goals and objectives.

• Application Support is responsible for monitoring various alerts generated by the IT systems. These alerts could indicate issues such as system failures, performance degradation, or security breaches. The administrator must promptly respond to these alerts, investigate the underlying causes, and take appropriate actions to resolve the issues.
• The administrator serves as a point of contact for users experiencing issues with applications or IT services. They receive support tickets from users, either directly or through a ticketing system, and prioritize and handle them according to their urgency and impact on operations. This involves troubleshooting technical issues, providing guidance and assistance to users, and escalating complex problems to the appropriate teams or vendors if necessary.