KalaiArasan Devendran
Retail Sales Associate
Mumbai
Summary
To achieve a goal oriented career and work towards the achievement of Organizational Goal and serve the company with complete dedication and attain a Position of leadership & continue with the process of Learning with Experience.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Senior Retail Sales Associate
Dell Technologies
Mumbai, India
06.2017 - Current
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with management to implement promotional strategies that drove increased foot traffic and sales volume.
- Demonstrated expertise in product offerings, confidently answering questions and addressing concerns to support informed decision-making by customers.
- Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.
- Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Provided valuable feedback to supervisors regarding customer preferences, aiding in more targeted purchasing decisions for future inventory selection.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Managed fitting room area effectively, maintaining organization and maximizing space usage for optimal customer comfort.
- Continually updated personal knowledge of industry trends, staying informed about popular brands/styles in order to better serve customers'' needs.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
Team Leader
Towards Solution LLP
Mumbai, India
03.2014 - 05.2017
- Handling Outbound and Inbound customer service team of 20 agents.
- Prepare daily Team performance report.
- To provide training to the new comers.
- To answer escalations call.
- To prepare daily MIS of the team.
- To upload Leads in dialer on daily basis.
- To check each and every Outbound agent should dialed 150 calls.
- To Co-ordinate with the clients on daily basis.
- To maintain daily attendance file.
- To prepare monthly score card of the team.
- Take team briefing on daily basis post shift and update the team regarding and new update from client end.
- To update break time in the potal.
- To approve leave of agents in the portal.
- To co-ordinate with the IT team for ant system related issue.
Education
Bachelor of Arts -
Shree Mumbaidevi College
04.2003 - 01.2004
Skills
Team leadership
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
People management
Client service
Team building
Leading team meetings
Extra-Curricular Activities
Playing Cricket
Interests
Listening Music
Personal Information
- Date of Birth: 07/30/93
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the information furnished here in above regarding my candidature, is all true, complete and correct to the best of my knowledge and good belief.
Computer Knowledge
Certificate in Computer Education and Project, Windows, PowerPoint, Internet, Email, Microsoft Word
Timeline
Senior Retail Sales Associate
Dell Technologies
06.2017 - Current
Team Leader
Towards Solution LLP
03.2014 - 05.2017
Bachelor of Arts -
Shree Mumbaidevi College
04.2003 - 01.2004