KALAIMANI KRISHNAN

Cold Chain and General Cargo Facility

• Oversee daily operations of cold chain and general cargo warehouses, ensuring smooth receipt, storage, and dispatch of goods.
• Ensure temperature-sensitive products are handled according to cold chain standards, maintaining product integrity throughout storage and transportation.
• Manage general cargo operations, including cargo segregation, palletization, labeling, and documentation.
• Coordinate inbound and outbound logistics to ensure timely delivery and minimal dwell time for both temperature-controlled and general products.
• Implement and monitor compliance with regulatory requirements, such as GDP, ISO, ISAGO, and local warehouse SOPs and safety standards.
• Lead, train, and supervise warehouse teams to maintain high levels of performance, safety, and quality.
• Utilize the Warehouse Management System (WMS) for real-time inventory tracking, stock reconciliation, and process optimization.
• Plan and optimize space utilization for cold storage and ambient areas to maximize capacity and operational efficiency.
• Liaise with transporters, customs agents, and clients to ensure accurate documentation, and smooth cargo movement.
• Analyze operational data to identify cost-saving opportunities and process improvements.
• Allocate resources effectively to meet global, regional, and country objectives.
• Maintain high client satisfaction through proactive communication and service excellence.
• Conduct risk assessments on SOPs, leading to quality and procedural improvements.
• Collaborate with stakeholders to discuss strategic goals, and enhance problem-solving capabilities.
• Oversee the use of outsourced resources to align with operational goals.
• Prepare and present daily and monthly performance reports to management, providing operational insights, and recommendations.
• Managed operations for 42 international airlines and the top 30 freight forwarders on a daily basis, ensuring smooth workflow and efficient coordination.

• Managed and led a high-performing team, overseeing daily operations to enhance efficiency, service quality, and productivity.
• Planned and coordinated staffing schedules based on business needs to optimize manpower utilization and coverage.
• Supervised shipment processes from pickup to delivery, ensuring compliance with timelines, safety, and regulatory standards.
• Implemented safe work practices and quality initiatives, fostering a strong culture of safety, accountability, and continuous improvement.
• Recruited, trained, developed, and mentored employees to achieve operational excellence and peak performance levels.
• Conducted performance appraisals, provided constructive feedback, and implemented employee engagement programs to boost morale and retention.
• Streamlined workflows and introduced process improvements, increasing service center efficiency, and reducing operational costs.
• Championed technology adoption and automation to enhance customer request processing, and improve turnaround times.
• Managed escalated customer issues with professionalism, improving satisfaction scores, and reducing complaint rates.
• Built and maintained strong client relationships, resulting in higher loyalty, repeat business, and positive service feedback.
• Oversaw inventory management and resource allocation to ensure adequate stock levels, and minimize waste.
• Standardized operating procedures across multiple locations ensure consistent customer experiences and performance standards.
• Collaborated cross-functionally with other departments and vendors to improve operational processes and reduce overhead expenses.
• Handled different vendors(Security/Fleet /Facility )
• Prepared and presented operational budgets and performance reports, providing management with insights and recommendations for improvement.

Clearance Support Executive (Aug 2014 – Jan 2017) → Import Clearance Analyst (Jan 2017 – Apr 2019) → Customs Broker (May 2019 – Aug 2021).

• Coordinated with clients and cross-functional teams to ensure the timely submission of documents for customs clearance, and smooth shipment processing.
• Prepared, reviewed, and verified import/export documentation to ensure compliance with laws, tariffs, quotas, and licensing requirements.
• Managed trade compliance for all shipments, including classification, valuation, reconciliation, and adherence to international regulations.
• Monitored low-performing KPIs and problem files, implementing corrective actions to meet departmental and organizational targets.
• Resolved documentation and compliance-related issues by proactively following up with clients, making up to 150 calls to obtain necessary documents, and implementing process improvements to prevent recurring problems.
• Responded to internal and external inquiries, addressed escalations, and ensured customer satisfaction through proactive follow-ups.
• Coordinated with transport and logistics teams to ensure timely delivery of consignments, while maintaining accurate tracking and reporting.
• Assisted with internal audits and compliance checks, ensuring adherence to import/export policies and regulatory changes.
• Advised clients on import/export restrictions, customs procedures, insurance, quotas, and other trade compliance matters.
• Reviewed and addressed customs rejections, requests for information, and other regulatory correspondence.
• Maintained knowledge of global regulatory and legislative changes, communicated updates to leadership, and integrated them into standard operating procedures.
• Contributed to process optimization initiatives, improving documentation accuracy, reducing shipment delays, and enhancing operational efficiency.
• Handled global import/export operations, managing international clients, and supporting cross-border compliance requirements.
• Liaised effectively with internal teams and external stakeholders to streamline operations, ensuring smooth coordination across all levels of the supply chain.
• Provided consistent updates to clients regarding shipment status, escalations, and priority clearance, strengthening client trust and satisfaction.