Kalaiselvi K
Chennai
Summary
Experienced Coordinator with proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces.
Overview
4
4
years of professional experience
Work History
Software Development Coordinator level- 2
Syncfusion Software Private Ltd.
12.2013 - 05.2016
- Process Management - Regulate and devise SLA, policies, and process workflows for standard and priority customer accounts across the world
- Customer relationship management - Pro-actively indulge in resolving issues that could estrange the relationship with a customer
- Prepare weekly newsletter and product presentations to showcase to the organization
- Analyze trends and visualize data to prepare detailed reports for the support process
- Responding to customer queries and critical escalations
- Customer requirement analysis and management
- Coordinate with customer and engineering team to address critical escalations
- Scheduling meeting with customer along with support team to resolve critical issues by remote access
- Facilitate customer meetings to gather project requirement and work with the developers to implement it
- Resource allocation and management
- Training and mentoring new hires assigned to the team
- Content review for the user guides on product features.
Senior Executive Web - Researcher
Mobius Knowledge Services
02.2012 - 12.2013
- Researching and resolution on Reference Data
- Correspondence to the client regarding updates
- Preparing monthly, weekly and daily consolidated reports for quality and production and send this to various levels of management
- Processing Job which comes on escalation levels
- Taken initiative to learn other processes and helped other processors.
Education
Bachelor of Engineering - CSE
Dhaanish Ahmed College of Engineering
Chennai04.2011
HSC -
Grama Committee HSS, Venkateswarapuram, Tirunelveli
Tirunelveli03.2007
SSLC -
Grama Committee HSS, Venkateswarapuram, Tirunelveli
Tirunelveli03.2005
Skills
- Operating System: Windows 2000/X
- Point of Contact
- Relationship Building
- Customer Service
- Scheduling and calendar management
- Project Coordination
- Operations Management
- Project Management
- Business Administration
- Resource Allocation
- Recordkeeping
- Project Support
- Schedule Coordination
- Meeting Coordination
- Process Improvement
Personal Information
- Date of Birth: 06/10/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- Tamil
- English
Timeline
Software Development Coordinator level- 2
Syncfusion Software Private Ltd.
12.2013 - 05.2016
Senior Executive Web - Researcher
Mobius Knowledge Services
02.2012 - 12.2013
Bachelor of Engineering - CSE
Dhaanish Ahmed College of Engineering
HSC -
Grama Committee HSS, Venkateswarapuram, Tirunelveli
SSLC -
Grama Committee HSS, Venkateswarapuram, Tirunelveli