KALAIVANI D
Chennai
Summary
Highly motivated Customer Support Manager with expertise in resolving issues and maximizing customer satisfaction. Proven track record in implementing large-scale customer service processes and managing support teams across multiple locations. Skilled in maintaining strong customer relationships, fostering brand loyalty, and driving customer satisfaction. Known for effective problem-solving, negotiation, and communication skills. Previous work has resulted in increased client retention rates and positive feedback from customers.
Overview
18
18
years of professional experience
Work History
Customer Relationship Officer
Homeocare International
Chennai
08.2024 - 10.2024
- Developed customer service policies and procedures to ensure consistent and professional customer interactions.
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Identified opportunities to upsell products or services to existing customers.
- Analyzed data from customer surveys to identify trends in customer needs and preferences.
- Implemented quality assurance processes designed to monitor customer service levels.
- Coordinated with vendors regarding product delivery timelines and availability.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Provided training sessions for new Customer Relationship Officers on best practices for interacting with customers.
- Followed up regularly with existing customers in order to assess their satisfaction levels.
- Promoted available products and services to customers during service, account management and order calls.
Account Assistant
Khadi Bhavan
01.2018 - 11.2021
- Created reports and analyses of sales performance, customer data, and product trends.
- Managed daily sales operations, including order entry, invoice processing, and tracking shipments.
- Provided training and support to the sales team on products, pricing strategies, and customer service techniques.
- Resolved customer inquiries in a timely manner via phone or email.
- Performed periodic reviews of existing processes and procedures to ensure efficiency in the sales process.
- Monitored customer feedback to ensure customer requirements are met promptly.
- Interacted with vendors regarding product availability, pricing negotiations, delivery schedules.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Operation Executive
Worldline
02.2017 - 05.2017
- Managed the daily operations of the organization, including staffing, budgeting, scheduling, and problem resolution.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Stock Keeper
Jain Pharma Royapuram
07.2012 - 08.2013
- Maintained accurate records of all inventory transactions, including sales, returns, and transfers.
- Checked stock levels and organized inventory items according to storage requirements.
- Maintained accurate records of incoming, outgoing and current inventory.
- Received orders from customers and arranged for delivery.
- Verified accuracy of invoices against purchase orders and receiving documents.
Operation Executive
Jet Express
11.2006 - 06.2012
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
Education
HSC - State Board
Vallal ettiyappa naicker Hr Sec School
01.1998
SSLC - State Board
St. Theresa's girls high. School
01.1996
Skills
- Ability to organize
- Ability to meet challenges
- Ability to perform well as individual and as part of a team
- Ability to adapt and learn new technologies with ease
- Integrity
- Honesty
- Ability to work hard
- Quality Assurance
- Record-keeping
- Tally
- Customer Relations
- Sales proficiency
- Account Management
- Process Improvement
- Strategic sales knowledge
Languages
- English
- Tamil
Hobbies and Interests
- Listening Music
- Tailoring
Disclaimer
I do hereby declare that the information stated here in above is true, correct and complete to the best of my knowledge.
Personal Information
- Date of Birth: 06/08/81
- Gender: Female
- Nationality: Indian
- Marital Status: Widow
- Religion: Christian
Computerexposure
- Basic Word
- Basic Excel
- Tally
Timeline
Customer Relationship Officer
Homeocare International
08.2024 - 10.2024
Account Assistant
Khadi Bhavan
01.2018 - 11.2021
Operation Executive
Worldline
02.2017 - 05.2017
Stock Keeper
Jain Pharma Royapuram
07.2012 - 08.2013
Operation Executive
Jet Express
11.2006 - 06.2012
HSC - State Board
Vallal ettiyappa naicker Hr Sec School
SSLC - State Board
St. Theresa's girls high. School
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