Kalaivani G
Bangalore
Summary
To work in a globally competitive environment on challenging assignment that shall yield the twin benefits of job satisfaction and a steady-based professional growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Associate
Hinduja Global Solutions Limited
10.2021 - Current
- Lead the configuration management process, including the development and maintenance of configuration management plans and policies.
- Collaborate with client and business teams to define configuration requirements and ensure alignment with project objectives.
- Utilize advanced analytical skills to assess system configurations and make recommendations for improvement.
- Implement configuration management tools and best practices to automate workflows and enhance data accuracy.
- Conduct regular audits of system configurations and establish metrics to measure compliance and performance.
- Mentor junior analysts and provide guidance on configuration management principles and practices.
- Utilize scripting and automation tools to streamline configuration management processes and enhance efficiency.
- Provide training and support to team members regarding configuration management practices and tools.
- Lead root cause analysis for configuration-related incidents and drive resolution efforts.
- Currently working in sagility (HGS)
- Handled complex projects and completed on time with good quality.
- Analyzing the issue and giving a relevant solution.
- Giving a proper resolution and solving the issue.
- Raising a mail to the concern department and escalating an issue.
- Resolving team members queries.
- Mentoring to new associates.
- Handling teams when team lead absence (acting team lead).
- Handling the escalation calls and closing the issues and assisting the new associates.
- Achieved perfect service certificate from onshore client.
Senior Associate
Hinduja Global Solutions Limited
05.2010 - 04.2016
- Receiving and acknowledging customer complaints via phone, email, and written correspondence.
- Conducting thorough investigations into complaints and gathering all necessary information.
- Liaising with relevant departments and stakeholders to ensure prompt resolution.
- Previous experience working in a complaints handling role or similar.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to think critically.
- Ability to work well under pressure and manage multiple priorities.
- Attention to detail and accuracy in record-keeping.
- Experience using CRM systems and case management software.
- Empathy and understanding towards customers who may be upset or frustrated.
- A commitment to providing excellent customer service and ensuring customer satisfaction.
Tele caller
ICICI BANK LTD
01.2007 - 12.2009
- Worked in Vehicle loan department.
- Collecting vehicle numbers and remaining due dates.
- Analyzing the customers issue and giving a proper resolution.
- Providing reports to higher officer on time.
- Maintain customer status reports and checking loan status regularly.
- Team player and encouraging the co-worker to achieve their targets.
- Achieving the monthly target and incentives.
Education
B.COM -
BES College
Bangalore, Karnataka01-2007
P.U.C -
Gangamma Hombegowda PU College
Bangalore, Karnataka01-2004
S.S.L.C -
Padmavathi Girls High School
Bangalore, Karnataka01-2002
Skills
- Strong leadership skills
- Adaptable and flexible
- Strong attention to detail
- Proactive mindset
- Collaborative approach
- Operating system – Windows
- M S Office
- Excel
Certification
IRDA Agent of General Insurance, Completed IRDA exam as an Agent of General Insurance and holding a certificate
Children
2
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Hobbies and Interests
- Listening Music
- Drawing and painting
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Languages
- English
- Kannada
- Telugu
- Tamil
Birth Date
05/15/86
Meta
06/01/24, 1.0.4
Work Preference
Work Type
Full TimeSalary Range
₹45000/yr - ₹200000/yrTimeline
Senior Associate
Hinduja Global Solutions Limited
10.2021 - Current
Senior Associate
Hinduja Global Solutions Limited
05.2010 - 04.2016
Tele caller
ICICI BANK LTD
01.2007 - 12.2009
B.COM -
BES College
P.U.C -
Gangamma Hombegowda PU College
S.S.L.C -
Padmavathi Girls High School