Kalaivani M
MaraimalaiNagar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
K.s Bikes Yamaha
Marai Malainagar
2022.01 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Responded to customer requests for products, services, and company information.
- Quality output with customer satisfaction.
Education
B.com(General) -
New Prince Shri Bhavani Arts And Science College, Medavakkam, Chennai-100, University of Madras
Medavakkam 2018.06 - 2021.04
Higher Secondary Education -
ChristKingGirls Higher.Secondary School, Tambaram, Chennai-59., State Board
Tambaram 2017.06 - 2018.04
S.S.L.C -
ChristKingGirls Higher.Secondary School, Tambaram, Chennai-59., State Board
Tambaram 2015.06 - 2016.04
Skills
Customer Service
Active Listening
Complaint resolution
Customer Relations
Critical Thinking
Information Security
Customer Relationship Management (CRM)
Technical Support
Team Development
Payment Processing
Quality Control
Sales expertise
Certification
Business Correspondence and Business Facilitator courses completed in HDB financial services
Personal Information
- Father's Name: A Munusamy
- Date of Birth: 09/21/00
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Extracurricular Activities
Sport district level Times of India Writing competition COLLEGE Sport(throw) Cooking without fire Thirukkural competition Quiz competition
Disclaimer
I hereby declare that the information furnished above is true, and complete to the best of my knowledge.
Timeline
Customer Service Representative
K.s Bikes Yamaha
2022.01 - Current
B.com(General) -
New Prince Shri Bhavani Arts And Science College, Medavakkam, Chennai-100, University of Madras
2018.06 - 2021.04
Higher Secondary Education -
ChristKingGirls Higher.Secondary School, Tambaram, Chennai-59., State Board
2017.06 - 2018.04
S.S.L.C -
ChristKingGirls Higher.Secondary School, Tambaram, Chennai-59., State Board
2015.06 - 2016.04
Business Correspondence and Business Facilitator courses completed in HDB financial services
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