Kalaivani M A
Chennai
Summary
Hello, I'm Kalaivani, a seasoned gold appraiser with over three years of experience at Indel Money Ltd. My role involves conducting thorough quality checks on gold to ensure accuracy and fairness in the gold loan assessment process. I take pride in providing customers with precise and reliable evaluations, facilitating seamless transactions and building strong customer relationships. My expertise lies in delivering top-notch service and contributing to the success of Indel Money Ltd by maintaining high standards in gold appraisal and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Indel Money LTD
Chennai
09.2020 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Customer Relationship Executive
Jana small Bank LTD
Chennai
10.2018 - 05.2020
- Created and maintained customer databases, segmenting customers into different categories based on their needs.
- Conducted surveys to identify areas of improvement in customer service processes.
- Collaborated with other team members to develop solutions for difficult customer problems.
Senior Business Associate
Muthoottu mini Finance LTD
Chennai
07.2014 - 08.2018
- Developed and implemented procedures for appraising gold jewelry based on quality, weight, and market value.
- Monitored and documented changes in the gold market to ensure accurate appraisals.
- Reviewed customer requests for appraisal services and provided estimates of time required for completion.
- Prepared detailed reports describing the characteristics of each piece of gold evaluated.
Education
Master of Arts - Literature
University of Madras
Chennai2014
Bachelor of Arts - Literature
University of Madras
Chennai2011
Skills
- Cash Flow Analysis
- Bookkeeping
- Financial Reporting
- Customer Relationship Management
- Interpersonal Communication
- Legal Documentation
- Cash Flow Projections
Accomplishments
- best performer in target achievement for both the years 2021 and 2022
- 50 lakhs achived gold loan in one month in 2023
Personal Profile
Name : Kalaivani M A
Father Name : Murugesan S
Mother Name : Shanthi M
Husband Name : Anbalagan M
Nationality : Indian
Marital Status : Married
DOB : 01-05-1982
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Assistant Manager
Indel Money LTD
09.2020 - Current
Customer Relationship Executive
Jana small Bank LTD
10.2018 - 05.2020
Senior Business Associate
Muthoottu mini Finance LTD
07.2014 - 08.2018
Master of Arts - Literature
University of Madras
Bachelor of Arts - Literature
University of Madras
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