Kalakamma
Bengaluru
Summary
I am an accomplished Insurance Service Delivery Associate with 3.3 years of experience in managing and optimizing insurance operations. My background includes coordinating service delivery, enhancing client satisfaction, and implementing efficient processes to improve service quality. My role has required a strong analytical mindset, attention to detail, and effective communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Transaction Process Officer
Mphasis
Bengaluru
08.2024 - Current
- Property and Casualty insurance. certificates COI (ACORD 25) and EOP (ACORD 24 & 27) Using AMS 360 to generate certificates and ImageRight to maintain Data of certificates issued for the particular clients account.
- Certificates request and delivery through the Emails.
- Renewing the certificate template.
- Issuing a bundle of certificates using the Image right in one short.
- Making production reports using Excel.
Associate SDU
Resource Pro Operational Solutions Private Limited
10.2021 - 12.2023
- Professional with over 2.2 years of experience in Property and Casualty Insurance.
- Collaborated as an Associate for the Client Brown and Brown and APNJCC (Certificates and Renewal).
- Executed tasks such as COI, EOP, and Template Renewal using various tools like AMS360, Image Right, and Certificial.
- Handled routine insurance tasks and activities for clients with minimal supervision.
- Ensured adherence to quality, quantity, and timeliness deadlines.
- Communicated effectively with clients via email, responding promptly to requests and composing clear, polite, and well-organized messages.
- Prepared daily internal reports and also served as a trainer and auditor.
Education
MBA/PGDM -
MS Ramaiah University of Applied Sciences
BangaloreB.Com -
Akkamahadevi Women's University
VijayapurXIIth - Commerce
LBK PU Commerce And Arts College
SindhanurXth -
Sri Venkateshwara High School
SindhanurSkills
- VLOOKUP function
- Data analysis
- Data modeling techniques
- Oracle database management
- Extract, Transform, Load (ETL)
- HLOOKUP function
- Data visualization
- Business intelligence (Power BI)
- Microsoft Excel
- Excel data visualization
Certification
- Data Analytics Training
- Oracle SQL Training
- Power BI Training
- Python Developer Training
- Excel and Advanced Excel Training
Languages
- Telugu
- Kannada
- English
- Telugu
- Kannada
Phone
+91, 6360639311
Timeline
Sr. Transaction Process Officer
Mphasis
08.2024 - Current
Associate SDU
Resource Pro Operational Solutions Private Limited
10.2021 - 12.2023
MBA/PGDM -
MS Ramaiah University of Applied Sciences
B.Com -
Akkamahadevi Women's University
XIIth - Commerce
LBK PU Commerce And Arts College
Xth -
Sri Venkateshwara High School