KALANDHAR NAINA MOHAMMED
RAMANATHAPURAM
Summary
To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
9
9
years of professional experience
Work History
Manager of Operations
KUP COFFEE ROASTERS
Chennai
10.2024 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
COFFEE PROGRAM MANAGER
Pricol Gourmet
08.2020 - 09.2024
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
Head Barista
Ten Degrees Coffe
05.2018 - 07.2020
- Company Overview: Saudi Arabia
- Saudi Arabia
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Ensured product quality by tasting each drink prior to serving it to the customer.
- Monitored stock levels of food items such as pastries, muffins.
- Created attractive displays of products to promote sales.
- Inspected coffee grounds for freshness and replaced them as needed throughout the day.
Senior Barista
The English Tea Room
Chennai
12.2017 - 04.2018
Barista
Down Town Cafe
Chennai
12.2016 - 12.2017
Barista
Nit Campus Cafe Coffee Day
Trichy
07.2015 - 12.2016
Education
Bachelor of Arts -
Government Arts And Science College
Trichy05-2015
S. S. L. C -
Nizam Oriental High School
05-2012
Skills
- Adaptable
- Positive attitude
- Team Worker
- Friendly
- Business Development
- Business Planning
- Performance reporting
- Customer Service
- Financial Management
Timeline
Manager of Operations
KUP COFFEE ROASTERS
10.2024 - Current
COFFEE PROGRAM MANAGER
Pricol Gourmet
08.2020 - 09.2024
Head Barista
Ten Degrees Coffe
05.2018 - 07.2020
Senior Barista
The English Tea Room
12.2017 - 04.2018
Barista
Down Town Cafe
12.2016 - 12.2017
Barista
Nit Campus Cafe Coffee Day
07.2015 - 12.2016
Bachelor of Arts -
Government Arts And Science College
S. S. L. C -
Nizam Oriental High School
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