Kalappa P. K

• Led change efforts within store, conforming to shifting demands and timelines.
• Managed team by providing leadership, direction and continued development opportunities.
• Led store expense control and payroll to optimize business.
• Practiced suggestive selling, offering guests complementary items to maximize sales.
• Hired, trained and retained high quality team members.
• Completed point of sale opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Completed point of sale opening and closing procedures.
• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

- Handling 9000 sft store with team of 20

- Handling day to day SOP

- Providing required assistance for merchandising

- conducting training for store team

- Inventory & cash management

- Focus on driving business & KPI's