KALASH JOSHI
Customer Care Associate
Pathankot
Summary
Seeking an opportunity for professional growth and challenging position with a rapidly expanding organization which offers best career potential.
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
CSA
SAMSUNG
- 1 Year Experience In SAMSUNG Process as a CSA in technical support at Mohali.
- Worked as customer support associate help the customer regarding there concern at real time via call,chat and Email
- worked in technical support samsung mobile department
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Analyst
ECLERX
- 1 Year Experience In ECLERX as a Analyst in technical support at Chandigarh.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
Team mate
TASKUS
2026 - Current
- Presently Working in TASKUS as a team mate in technical support at Mohali from Last 3 Months.
- Improved communication between crew members by implementing a structured daily briefing system.
- Adhered to laws and regulations based on voyage locations.
- Reduced environmental impact through responsible waste management practices compliant with international maritime regulations.
- Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
Education
10th -
CBSE Board
12th - undefined
PSEB
B.CA - undefined
PTU
M.BA - HR And Marketing
Chandigarh University
Skills
Basic Knowledge of Computer
Python Full Stack
Customer support
Customer service
Team collaboration
Problem resolution
Complaint handling
Product knowledge
Quality assurance
Software troubleshooting
Inbound and outbound calling
Complaint escalation
Computer skills
Active listening
Interests
Dancing, Singing, Public Speaking, News analysis
Timeline
12th - undefined
PSEB
B.CA - undefined
PTU
CSA
SAMSUNG
Analyst
ECLERX
Team mate
TASKUS
2026 - Current
10th -
CBSE Board
M.BA - HR And Marketing
Chandigarh University
DECLARATION
I hereby declare that above information is correct and true to the best of my knowledge and belief.
PERSONAL STRENGTH HOBBIES
Sincerity, Dedication, Good listener & Observer, Always try to do my best.
PERSONAL PROFILE
- Name : KALASH JOSHI
- Father’s Name : Sh. RAKESH KUMAR JOSHI
- Date of Birth : 11.11.2001
- Sex : Male
- Marital Status : Unmarried
- Nationality : India
Cooking
My favorite hobby is cooking.
I enjoy trying new recipes and flavors.
Cooking makes me feel happy and creative.
I love preparing food for my family and friends.
It teaches me patience and time management.
I often watch cooking shows to learn new techniques.
Cooking helps me relax after a busy day.
I like experimenting with different ingredients.
My dream is to become an expert in cooking.
Cooking is not just a hobby for me, it’s my passion.