Kalashini J

Ensure Customer service excellence by displaying complete onus to the customers query and problems.

Rendering services to Citibank customer and ensure customer satisfactory resolution.

Effectively resolve customer complaints at first instance.

Taking ownership of each customer's call while prioritizing their needs.

Guiding customers through banking applications.

Cross-selling/Upselling on Credit Card products.

• Built HR consulting capabilities focused on clients undergoing organizational change and development..
• Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Led and strategically directed team of human resources professionals.
• Assessed client feedback and delivered information to management for corrective action.
• Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.

• Generated new business and referral clients in partnership with financial advisors and branch team.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Assisted customers with opening accounts and signing up for new services.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Maintained knowledge on banking products and distribution to provide optimal service support.

• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Increased efficiency and team productivity by promoting operational best practices.
• Handling team and allocation of targets on Daily basis
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.