Kaleena Taylor
portage
Summary
Dynamic team leader with a proven track record at St Mary's Powershealth, excelling in employee training and schedule management. Recognized for fostering teamwork and enhancing workplace safety, I effectively coached staff to achieve high standards of performance while streamlining processes for increased efficiency. Committed to delivering exceptional customer service and motivating teams.
Overview
12
12
years of professional experience
Work History
Team Lead
St Mary's Powershealth
01.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Head Housekeeper
YMCA
01.2018 - 03.2019
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Communicated repair needs to maintenance staff.
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
Housekeeping and Laundry Attendant
Aperion Care
01.2013 - 06.2013
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
Education
High School Diploma -
Portage High School
Portage, IN06-2012
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Schedule management
- Deadline management
- Employee training
- Problem-solving
- Teamwork and collaboration
- Team motivation
- Team supervision
- Staff training
Timeline
Team Lead
St Mary's Powershealth
01.2019 - Current
Head Housekeeper
YMCA
01.2018 - 03.2019
Housekeeping and Laundry Attendant
Aperion Care
01.2013 - 06.2013
High School Diploma -
Portage High School
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