Kaleigh Jewell
Fort Wayne
Summary
Adept at managing front desk operations, I excelled in administrative support and conflict resolution at Lambert Orthodontics. My keen attention to detail and proficiency in Microsoft Office ensured efficient data management and enhanced patient satisfaction. Demonstrated expertise in HIPAA compliance and a track record of improving office procedures underscore my commitment to excellence.
Overview
2
2
years of professional experience
Work History
Front Desk Coordinator
Lambert Orthodontics
01.2024 - 10.2024
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained all staff on front desk procedures and policies.
- Completed EMR training program for Dolphin, Eaglesoft, EPIC, and Dentrix softwares.
Front Desk Receptionist
Self-employeed
06.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Dental Assistant
Center Grove Family Dentistry
07.2022 - 06.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Education
High School Diploma -
Whiteland Community High School
Whiteland, IN01-2020
Skills
- Administrative skills
- Electronic Medical Records
- Attention to detail
- Dental impressions
- Administrative support
- Telephone etiquette
- HIPAA compliance
- Data management
- Microsoft office
- Documentation and recordkeeping
- Decision-making
- Conflict resolution
- Report preparation
References
- Andrea Blackwell- Coworker, (317) 987-5489
- Brianna Smith- Boss, (317) 828-5228
- Ashleigh McClure- previous Office Manager, (317)833-5278
Timeline
Front Desk Coordinator
Lambert Orthodontics
01.2024 - 10.2024
Front Desk Receptionist
Self-employeed
06.2023 - 01.2024
Dental Assistant
Center Grove Family Dentistry
07.2022 - 06.2023
High School Diploma -
Whiteland Community High School
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