Kalesha Bell
Mishawaka
Summary
Seasoned Mental Health Technician from Epworth with a proven track record in improving patient well-being and confidentiality management. Skilled in de-escalation techniques and behavior observation, I excel in crisis intervention and stress reduction, enhancing patient care and cooperation. Achievements include significant contributions to patient education and safety protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Epworth
06.2024 - Current
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Charted on each patient daily.
- Participated in patient education, helping to reinforce concepts and treatment plans.
Eligibility Specialist
SJRMC
09.2023 - 02.2024
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Patient Navigator (case Worker)
Praxis by Landmark Recovery
08.2023 - 09.2023
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Increased patient engagement by developing culturally sensitive educational materials and outreach initiatives.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
Dental Front Office Receptionist
Ottawa Dental Lab
01.2021 - 07.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Oaklawn Psychiatric Center
02.2020 - 01.2022
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
High School Diploma -
John Adams Highschool
South Bend, IN05-2010
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Crisis intervention
Certification
- Medication Administration Certificate - Various State Health Departments or Educational Institutions.
- QPR Suicide Prevention Training Certificate - QPR Institute.
- First Aid, CPR/AED Instructor Certification – American Red Cross or American Heart Association.
Languages
Spanish
Limited Working
Timeline
Mental Health Technician
Epworth
06.2024 - Current
Eligibility Specialist
SJRMC
09.2023 - 02.2024
Patient Navigator (case Worker)
Praxis by Landmark Recovery
08.2023 - 09.2023
Dental Front Office Receptionist
Ottawa Dental Lab
01.2021 - 07.2023
Medical Assistant
Oaklawn Psychiatric Center
02.2020 - 01.2022
High School Diploma -
John Adams Highschool
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