KALESHAVALI SHAIK
Lead - Order Management Operation
Hyderabad
Summary
An accomplished, goal-oriented professional with over 15 years of rich experience in various customer-facing roles, including sales, marketing, Order Management (O2C) and customer service. Exhibits a proven track record of enhancing customer satisfaction by anticipating, understanding and exceeding expectations. Possesses exceptional communication, interpersonal, and problem-solving skills, as well as a consultative approach to sales and customer engagement. Skilled at managing teams, implementing creative strategies, and driving revenue growth with strong hold on the O2C and passionate about Customer/Business Centricity. A dedicated team player committed to collaborating and achieving organizational goals
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Lead - Order Management Operations (OTC)
DuPont
2015.07 - Current
- Company Overview: DuPont is one of the largest chemical companies in the world. The company was founded in 1802 and is headquartered in Wilmington, Delaware, United States. DuPont is involved in a range of different industry areas, including high-performance materials, synthetic fibers, electronics, specialty products, Automobile, chemicals, agriculture and biotechnology. DuPont is using science and innovation to make the world a safer, healthier, and better place to live. It's how we're helping to invent a better now. DuPontʼs community of scientists, engineers, visionaries and all of partners are working every day to turn possibilities into real world answers that help humanity thrive.
- 15+ years of experience in Customer & Product Support, Order Fulfillment (O2C)
- Currently associated with DuPont as a Lead - Order Management Operations (O2C)
- Responsible to drive our Speciality Products (Aramids, Tyvek & Typar) Sales to Indian customer base
- Practicing experience in analyzing the Customer demand trends and managing the fulfillment of goods
- Working closely with customers to register their future demands in advance to have a smooth projection/forecast
- Working closely with the Planning/Source supply chain team to project customer demands
- Comparative study to identify the Demand Vs supply trends with historic sales data
- Expertise in allocation of the stocks against the diverse customers demand with the help of Secondary sales data
- Professional in dealing the customer priorities with various mode of sales includes High Sea Sale/Bonded Warehouse Transfer, Domestic stock & sale
- Expert in dealing with the local Taxation/GST regulations
- Successfully completed the Inside Sales certification and practicing experience in driving the Sales
- Weekly Open order review Vs stock Vs allocation
- Monthly customer connects to get the pulse of the OEM & to analyze the secondary sales data
- Hands on work experience in order processing, quote, proforma invoice, delivery creation, picking, PGI, invoicing, credit note/debit notes
- Have a good skill package to handle customer/sales situation based
- Business management including open/closed orders/DTP/DTR/KPI/TAT etc..
- Highly skilled to handle customers based on the situation
- Practicing experience in escalation metrics/RCA/CAPA activities
- Good command over SOX/Internal controls and its requirements to adhere
- Part of dupont india GST implementation project
- Part of dupont india E-Invoice & TCS implementation project.
- Self-motivated and able to work independently as well as in a team
- Passionate about learning and committed to continual improvement.
Senior Associate
Sigma Aldrich Chemical Pvt Ltd
2013.02 - 2015.07
- Company Overview: Sigma-Aldrich Chemicals India Pvt Ltd, is a leading Life Science and High Technology company whose biochemical, organic chemical products, kits and services are used in scientific research, including genomic and proteomic research, biotechnology, pharmaceutical development, the diagnosis of disease and as key components in pharmaceutical, diagnostics and high technology manufacturing.
- Validating customer contracts, providing quotations & processing purchase orders
- Process the Customer and acknowledge in timely manner
- Communicate the Customer Shipment priorities with shipping team
- Work closely with direct sales managers from respective countries to fulfill customer requirements
- Verify end user statement or letter heads in order to provide authorization to Sigma-Aldrich portal
- Comfortable working on various processes as per business requirements
- Provide MSDS, COA & COO documents to customers as and when they needed
- Processing various contractual, bulk orders & promo code orders
- After market sales support on Chemical & Kit Products
- Maintain tracker for updates, to maintain effective process documents
- Work closely with CMMG team to update customer standard instructions in SAP notes
- Process Prepayment, credit card and post payment orders
- Coordinate with accounts receivable team to avoid invoice issues
- Comprehend complex situations and trouble shoot on day to day activities
- Coordinate with team to perform better on TAT & Service Level
- Reviewing, developing/modification of process documents as and when needed
- Problem solving by using root cause analysis
- Internal/external quality audits by engaging team
- Sigma-Aldrich Chemicals India Pvt Ltd, is a leading Life Science and High Technology company whose biochemical, organic chemical products, kits and services are used in scientific research, including genomic and proteomic research, biotechnology, pharmaceutical development, the diagnosis of disease and as key components in pharmaceutical, diagnostics and high technology manufacturing.
Process Associate
Hewlett Packard
2010.07 - 2012.10
- Company Overview: Hewlett-Packard is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small-and medium-sized business and large enterprises, including customers in the government, health & education sectors.
- Associated as a Part of Quote to Cash (Q2C) cycle.
- Supervising the end to end of Marketing Development Funds (MDF).
- Effectively handled in allocating funds to HP Global Partners to perform Marketing Activities for HP.
- Coordinate with Partner Profiling team to provide the access for HP Smart Portal & Update the Partner Communication details in Siebel.
- Guide partners with standard campaign guidelines as per the eligibility matrix.
- Documents (like Proof of Execution/Performance & Proof of Cost) validation for the campaign executed by the Partner.
- Work closely with Vendor maintenance & Management teams for new vendor creation/Modification/blocking/Unblocking the existing Vendors.
- Send Communication to Partners requesting for the Invoice submission.
- Invoice validation upon receipt from the partners & initiate Payment Process in SAP.
- Extract reports to monitor the pending/open claims on weekly basis and follow up with the partners accordingly.
- Worked with the Partner Business Managers to get the Pending claims cleared on time without affecting the Quarter ends.
- Handling the Queries arises in between this E2E cycle.
- Facilitating training to the new agents in the process, acts as a mentor.
- Hewlett-Packard is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small-and medium-sized business and large enterprises, including customers in the government, health & education sectors.
Education
Master of Business Administration (MBA) -
Sikkim Manipal University
2011.01 - 2013.01
Bachelor of Science - undefined
Acharya Nagarjuna University
2005.01 - 2008.01
Skills
SAP SD - End User
MS Office
Sales Force Service Cloud
SFDC for Pricing
Excellent communication
Exceptional Customer Service
Supervision and Leadership
Certification
Successfully completed Inside Sales Certification Program offered by DuPont
Interests
Meditation
Cooking
Photography
Driving
Personal Information
- Date of Birth: 07/21/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Place of Birth: Guntur
Additional Information
Successfully completed Inside Sales Certification Program offered by DuPont
Successfully completed the LGL (Learn Grow & Lead) Program, a 6 months certification program offered
by DuPont
Successfully completed the NLDP Program (New Leader Development Program), a 6 months
certification program offered by DuPont
Awarded with best employee of the year four times from DuPont
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Timeline
Lead - Order Management Operations (OTC)
DuPont
2015.07 - Current
Senior Associate
Sigma Aldrich Chemical Pvt Ltd
2013.02 - 2015.07
Master of Business Administration (MBA) -
Sikkim Manipal University
2011.01 - 2013.01
Process Associate
Hewlett Packard
2010.07 - 2012.10
Bachelor of Science - undefined
Acharya Nagarjuna University
2005.01 - 2008.01