Kaley Gatten
Columbus
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Assistant Manager - Guest Experience
Lululemon
2026.02 - Current
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
- Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
- Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
- Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
- Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action
- Partner with other managers to review business data and metrics to inform planning processes.
- Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandizing changes are accomplished.
- Open and close the store in accordance with the opening and closing procedures.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Provide an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
- Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
- Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to "make it right" for guests.
Multi Store Manager
Claire's Boutique
2016.09 - 2025.12
- Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
- Monitored merchandise levels to ensure adequate stock for customers while controlling costs associated with inventory management.
- Implemented marketing campaigns to promote special offers or discounts at different stores within the network.
- Organized and coordinated training sessions for new employees.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Assistant Store Manager
Michael Kors
2023.04 - 2024.04
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant Store Manager
Chicos
2022.03 - 2023.03
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
High School Diploma -
Columbus East High School
Columbus, IN2011-05
Skills
- Stock Management
- Loss Prevention
- Strategic Planning
- Staff Scheduling
- Upselling and Cross Selling
- Hiring and Training
- Incident Reports
- POS Systems Operations
- Performance Evaluations
- Issue Resolution
- Problem-Solving
- Relationship Building and Management
- Customer service
- Money handling
- Team leadership
- Decision-making
Affiliations
MRTC Board of Directors
Edgewood High school Theatre Costumer 26-27 season
Timeline
Assistant Manager - Guest Experience
Lululemon
2026.02 - Current
Assistant Store Manager
Michael Kors
2023.04 - 2024.04
Assistant Store Manager
Chicos
2022.03 - 2023.03
Multi Store Manager
Claire's Boutique
2016.09 - 2025.12
High School Diploma -
Columbus East High School