Kali Auji
Pune
Summary
I am a dedicated and enthusiastic customer service professional with 3.5 years of experience in client-facing roles. Currently, I work as a Customer Service Representative at Indigo Airlines, where I have refined my skills in problem-solving, customer engagement, and delivering exceptional service. With a background in retail and customer support, and a strong interest in aviation, I am eager to transition into a Flight Attendant role. I am committed to contributing to high standards of in-flight service and safety.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Indigo Airlines
10.2023 - Current
- Provide exceptional customer service to passengers, ensuring a smooth travel experience from check-in to boarding.
- Assist with flight information, baggage handling, and addressing customer inquiries.
- Ensure safety and security procedures are followed, creating a welcoming and safe environment for all passengers.
Sales Associate
Kranti Store (Home Decor)
Pune
04.2022 - 09.2023
- Delivered friendly and professional customer service to daily walk-in customers
- Assisted customers in product selection and handled billing transactions
- Maintained store presentation and supported sales targets
- Resolved customer concerns efficiently to ensure positive shopping experience
Education
Bachelor of Commerce -
Savitribai Phule University
PuneSkills
- Handling customer queries, complaints, and feedback
- Conflict resolution & problem-solving
- Professional grooming & service etiquette
- Empathy and active listening
- Stress management during peak operations
- Attention to detail & safety awareness
- Adherence to airline policies and SOPs
Hobbies and Interests
- Travel Blogging
- Trekking
- Photography
- Road trip
- Volunteering
Languages
English, Hindi, Marathi, Nepali
First Language
Timeline
Customer Service Representative
Indigo Airlines
10.2023 - Current
Sales Associate
Kranti Store (Home Decor)
04.2022 - 09.2023
Bachelor of Commerce -
Savitribai Phule University