Summary
Overview
Work History
Education
Skills
Timeline
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Kalikiri Sowjanya

Nellore

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience

Work History

Sales Representative

Max Fashion
03.2021 - 06.2022
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Customer Service Cashier

Domino's Pizza
02.2018 - 07.2020
  • Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
  • Boosted store sales through knowledgeable product recommendations and upselling techniques.
  • Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
  • Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.

Customer Service Cashier

KFC Restaurant
04.2014 - 09.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Education

Diploma Degree - CSE

S.V.Govt Polytechnic College
Tirupati, India
06.2014

SSC - SSC

ZPHS Girls High School
Pileru, India
06.2011

Skills

  • Payment Collection
  • Customer Complaint Resolution
  • Product Merchandising
  • Customer Service
  • Guest Services
  • Product Knowledge
  • Loss Prevention
  • Cash handling expertise

Timeline

Sales Representative

Max Fashion
03.2021 - 06.2022

Customer Service Cashier

Domino's Pizza
02.2018 - 07.2020

Customer Service Cashier

KFC Restaurant
04.2014 - 09.2016

Diploma Degree - CSE

S.V.Govt Polytechnic College

SSC - SSC

ZPHS Girls High School

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Kalikiri Sowjanya