Kalilulla Shariff.D
AGM Operations
Chennai
Summary
Experienced Operations Manager with a passion for the Logistics/Courier/E-commerce industry. Skilled in customer service, sales promotion, query handling, market research, and accounts activity. Strong background in business development and computer literacy. Known for organization, reliability, and ability to manage multiple priorities. Eager to advance career and achieve team objectives.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
State Head Last Mile Operations - Tamilnadu
Ecom Express Ltd
08.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Established and maintained operational standards for locations.
- Assisted with day-to-day operations, working efficiently and productively with all team members of 200+ delivery centers
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Best sate head in the country twice in FY 2022 -2023 and FY 2023 -24
Regional Manager Operations
DTDC Express LTD
01.2019 - 08.2019
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication with the franchise on product updates.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managing over all 18 delivery centers and 334 franchise in the region
State Head
Ecom Express Ltd
12.2018 - 01.2019
- Supported the successful launch of state operation's by starting 42 delivery centers in a month
- Negotiated contracts and commercial agreements with favorable terms.
- Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
- Tracked performance to identify deficiencies and adjust management strategies.
Manager Operations
Ecom Express Ltd
01.2016 - 12.2018
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Streamlined hub operations by implementing efficient processes and procedures.
- Conducted regular safety audits to ensure adherence to regulatory requirements and maintain a safe working environment.
- Conducted regular risk assessments to identify potential hazards and minimize incidents within the fleet operation.
- Optimized routing strategies, resulting in decreased fuel consumption and expenses.
- Oversaw the hiring, onboarding, and training of new employees, fostering a team-oriented work culture.
Asst Manager-Operations
Ecom Express
06.2014 - 01.2016
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Manager-Gateway Operations
DTDC
04.2013 - 06.2014
- Played a key role in expansion of regional network expansion.
- Finalizing vendors/coloaders for line haul vehicles , local fleet, Air and Railway network .
- Maximized vendor performance by monitoring daily activities and mentoring team members.
- Negotiated favorable terms with vendors , cutting operational costs while maintaining quality of service.
- Maximized performance by monitoring daily activities and mentoring team members.
Branch Manager
Professional Couriers
10.2006 - 04.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Education
B.sc - Physics
THE NEW COLLEGE
01.2003 - 01.2005
BA - Public Administration
C M J University
01.2010 - 01.2012
Skills
Team management
Ambition
To make a mark in the Managing Operations being a good team leader and by constant self-improvement and innovation. Always wanted to be white hope in the Organization, where I work.
Disclaimer
I declare that the details furnished in this resume are true to the best of my knowledge.
Timeline
State Head Last Mile Operations - Tamilnadu
Ecom Express Ltd
08.2019 - Current
Regional Manager Operations
DTDC Express LTD
01.2019 - 08.2019
State Head
Ecom Express Ltd
12.2018 - 01.2019
Manager Operations
Ecom Express Ltd
01.2016 - 12.2018
Asst Manager-Operations
Ecom Express
06.2014 - 01.2016
Manager-Gateway Operations
DTDC
04.2013 - 06.2014
BA - Public Administration
C M J University
01.2010 - 01.2012
Branch Manager
Professional Couriers
10.2006 - 04.2013
B.sc - Physics
THE NEW COLLEGE
01.2003 - 01.2005
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