Kaliyappan K

• Have to maintain all confidential data and reports on a secured basis.
• Built strong relationships with customers through positive attitude and attentive response.
• Identifying and prioritizing the organization's functional and technical needs and requirements
• Using SQL and Excel to analyse large data sets,Compiling charts, tables, and other elements of data visualization
• Forecasting, budgeting, and performing both variance analysis and financial analysis.

• Handling from entire Karnataka Covid 19 test Base Details (ICMR), Daily, Weekly & Monthly Report
• Sharing month on month deep Analysis on branch Attrition,Sharing daily reports and Retention with Management on time.
• Preparing Quarterly/Monthly performance PPT for Business Head review

• Preparation of Management Reports including, Agent Productivity, Revenue\Billing Details,Daily Statistics, Operations update, Attendance, Circle Wise Conversion Amount
• Successfully helped in achieving the client set ALL KPI& KRA targets, and reducing repeat by finding pain areas in the process.
• Cross skilling the agents to minimize revenue leakage with no impact in client defined targets.
• Introduced Soft skill Training for the ON JOB TRAINEES to enhance customer service experience.
• Ensure all the latest updates and process changes are communicated to the Employess
• Conducted root cause analysis in deficient areas to identify and resolve issues.

• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues

Percentage: 73%

Percentage: 86%

Percentage: 75%

Percentage: 89%