Kallepalli Vijaya Kumar
Head- Operations
Hyderabad,Telangana
Summary
Proven leader in operational excellence and business growth, I've spearheaded initiatives at INOX Leisure Limited that resulted in significant revenue growth and customer satisfaction. Expert in licensing and event planning, my approach combines strategic problem-solving with a positive team environment, achieving a consistent 100% readiness for quality audits.
Overview
22
22
years of professional experience
Work History
Head- Operations ( Promoted )
PVR INOX Cinemas
Hyderabad
05.2022 - Current
- I am leading Special screenings, block bookings, and trailer launch events in Andhra Pradesh and Telangana
- Organizing sales calls data and doing follow ups and taking the updates from the CM's in Andhra Pradesh and Telangana
- Collecting HR Issues from CM's and consolidating the same to RHR for positive results in Andhra Pradesh and Telangana
- Leading the Guest feedback for entire units in AP/TG Maximizing Revenue and Market Share in Andhra Pradesh and Telangana
- Enable management of Unit costs Vis a Vis Budgets / Targets
- Execute and co-ordinate all promotional activities in the Unit Ensure Ads are running as per Scheduled Programming
- Ensuring on time renewal licensing of all licenses of units
- SOPs, Upkeep and Maintenance / Safety
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
Unit Head ( Promoted )
INOX Leisure Limited
Visakhapatnam & Kakinada
04.2020 - 05.2022
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Developed tailored training programs to improve individual staff skills and overall team competency.
- Managed high-stakes projects, ensuring timely completion within budget constraints.
- Established strong relationships with stakeholders to ensure alignment of unit goals with organizational priorities.
- Reduced operational costs through continuous process improvements and resource optimization.
Manager Operations ( Promoted )
INOX Leisure Limited
Visakhapatnam
04.2018 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Duty Manager
INOX Leisure Limited
Visakhapatnam, India
03.2013 - 03.2018
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Catering Assistant
Gate Way Hotel
Visakhapatnam
07.2011 - 03.2013
- Maintained flexible work schedule to meet event needs.
- Collaborated with team members to execute seamless catering events for clients.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Arranged furniture and added decorations to assist in setting up for catering events.
Food court Manager
CMR Central
Visakhapatnam
09.2010 - 06.2011
- Negotiated contracts with suppliers to secure competitive pricing on high-quality products for maximum cost savings in the long run.
- Oversaw daily cash management functions, including reconciling sales reports, managing petty cash, and preparing accurate financial statements for upper management review.
- Collaborated with vendors to create appealing menu offerings that catered to diverse customer preferences while maximizing profitability.
- Enhanced overall customer experience by addressing complaints in a timely manner, providing personalized solutions to resolve issues and ensure repeat patronage.
Banquet sales Executive
Green park hotels
Visakhapatnam
10.2007 - 08.2010
- Developed strong relationships with key clients, resulting in repeat bookings and referrals.
- Maintained accurate records of client interactions using CRM software tools, enabling efficient communication across all departments involved in event planning processes.
- Implemented detailed event plans for each banquet, ensuring seamless execution and client satisfaction.
Sr.Captain
Hotel Daspalla
Visakhapatnam
04.2002 - 09.2007
- Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedures.
- Consistently met or exceeded company budgetary goals through careful financial planning, cost control initiatives, and revenue generation strategies aboard the vessel.
- Increased safety standards by implementing rigorous training programs for crew members.
- Managed emergency situations effectively by remaining calm under pressure, quickly assessing risks, and executing decisive action plans.
- Developed strong relationships with port authorities worldwide, facilitating smooth docking procedures and timely departure schedules.
Education
MBA - Operations Management
JNTU University
03.2025
B.Com - Computers
National Institute of Management And Technology
04.2001 -
Diploma in Hotel Management - Hotel Management
Rajiv Vocational Colledge
Visakhapatnam 04.2001 -
Skills
Manage multiples units
Licensing
Revenue Growth
Business Development
Familiarity with stock and inventory control
Customer Complaints
Policies & Procedures
Retail Management
Industry-Specific Knowledge
Setting up with new units and opening of new properties
Event Planning
Loss Prevention
Problem-solving and decision
Ensure 100% ready for audits of Quality/Mystery
Customer Service
Computer Skills
Teamwork and Collaboration
Friendly, Positive Attitude
Multitasking Abilities
Technological Proficiency
Accomplishments
- 1st Best salesmen award for the Month of July 2006 in Daspalla
- 1st Best salesmen award for the Month of November 2006 in Daspalla
- 1st Best sales men award for the Month of March 2007 in Daspalla
- Service Excellence Award for the Month of January 2008 in Green Park
- Service Excellence Award for the Month of May 2008 in Green Park
- Service Excellence Award for the Month of December 2008 in Green Park
- Service Excellence Award for the Month of May 2009 in Green Park
- Service Excellence Award for the Month of August 2009 in Green Park
- Service Excellence Award for the Month of January 2010 in Green Park
- Service Excellence Award for the Month of June 2010 in Green Park
- Recognized by the Gateway Hotel Visakhapatnam Management with the Silver Star
- Winner of the Black belt in theory competition at all the Gateway hotels
- Received appreciation letter from Regional Director for Highest feedback achievement for the month at PVR INOX Limited
Timeline
Head- Operations ( Promoted )
PVR INOX Cinemas
05.2022 - Current
Unit Head ( Promoted )
INOX Leisure Limited
04.2020 - 05.2022
Manager Operations ( Promoted )
INOX Leisure Limited
04.2018 - 03.2020
Duty Manager
INOX Leisure Limited
03.2013 - 03.2018
Catering Assistant
Gate Way Hotel
07.2011 - 03.2013
Food court Manager
CMR Central
09.2010 - 06.2011
Banquet sales Executive
Green park hotels
10.2007 - 08.2010
Sr.Captain
Hotel Daspalla
04.2002 - 09.2007
B.Com - Computers
National Institute of Management And Technology
04.2001 -
Diploma in Hotel Management - Hotel Management
Rajiv Vocational Colledge
04.2001 -
MBA - Operations Management
JNTU University