Kallie McIntosh

Plainfield

Summary

Dedicated professional with extensive experience in customer service and sanitation. Demonstrated success in improving customer satisfaction through effective communication and meticulous attention to detail. Focused on maintaining cleanliness and operational efficiency in all environments.

Overview

years of professional experience

Work History

Crew Member

Ben's Pretzels Indy Mobile

Brownsburg

02.2025 - Current

Guided customers in menu selections, ensuring friendly and timely service that enhanced their dining experience.
Coordinated with team members to improve workflow efficiency during peak hours, contributing to faster service.
Executed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking, to maintain operational readiness.
Performed cashier duties such as taking orders, collecting payments and providing change.
Stocked inventory and organized supplies to ensure smooth operations throughout the day.
Prepared fresh pretzels following established recipes and quality standards.

Member Service Representative

Planet Fitness

Plainfield

06.2025 - 11.2025

Delivered outstanding customer service in high-volume setting, enhancing member satisfaction.
Resolved member concerns quickly and effectively.
Assisted members with account inquiries and facility information.
Handled incoming calls regarding membership benefits and services, ensuring accurate information and prompt responses.
Processed membership applications and renewals efficiently.
Led gym tours for potential members, showcasing facilities and services to boost membership sales.
Coordinated with team members to ensure smooth operations.
Educated members on gym policies and equipment usage.
Greeted customers in a friendly and professional manner.

Cleaner

Hometown Insurance

Brownsburg

01.2024 - 01.2025

Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Maintained cleanliness in common areas and offices throughout the insurance office.
Operated cleaning equipment to ensure thorough sanitation of workspace surfaces.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Inspected cleaning supplies and reported shortages to ensure availability for tasks.
Monitored building security by ensuring all entrances were locked after hours.

Education

Bachelor of Science - Biology

Indiana University, Bloomington

Bloomington, IN

05-2029

High School -

Tri-West High School

Lizton, Indiana

05-2025

Skills

Sanitation protocols
Food safety
Customer engagement
Attention to detail
Problem solving
Adaptability

Conflict resolution
Communication skills
Critical thinking
Self-discipline
Positive mindset

Affiliations

Air Force Reserve Officer Training Corp

Timeline