Kalp Jigar Dodiya
Ahmedabad,Gujarat
Summary
Motivated and tech-savvy gamer pursuing B.E. in Computer Engineering at LJ University. Experienced in chat-based customer interaction, gaming troubleshooting, and empathetic support. Seeking to join TELUS Digital to provide fast, accurate, and player-friendly assistance.
Overview
2025
2025
years of post-secondary education
Education
Bachelor of Engineering (B.E.) - Computer Engineering
LJ University
SarkhejHigher Secondary Education (12th Standard) -
Mangaldeep Vidhyalay
Ahmedabad, GujaratSkills
- Communication skills
- Empathy and problem solving
- Technical troubleshooting
- Teamwork and accountability
- Calm under pressure
- Adaptability and learning mindset
- Java (intermediate) and Python (learning)
- Platforms: PC, mobile, console
- Tools: Discord, Steam, OBS, Epic Launcher
Accomplishments
- Completed English Speaking Course
- Winner – Valorant Tournament at SAL Engineering College
- Runner-up – Valorant Tournament at DAIICT
Languages
English | Hindi | Gujarati
Advanced
Relevant Gaming Experience
- Helped players troubleshoot login, lag, and installation issues across platforms.
- Provided chat-based support for gameplay queries, accounts, performance fixes.
- Valorant enthusiast(Immortal-I peak), active since 2022.
- Created troubleshooting guides for crashes, updates, and ping issues.
- Supported players in games like Valorant, BGMI, GTA-V, Fortnite, CounterStrike, Apex Legends, Call Of Duty, and RDR2.
Projects & Learning
- Practiced customer support scenarios to improve response handling.
- Studied customer service tools like Discord, Epic Games, Steam.
- Learning empathy-based communication and escalation handling.
Objective
- To join TELUS Digital and contribute my gaming expertise, communication skills, and problem-solving abilities to deliver exceptional player support.
Timeline
Bachelor of Engineering (B.E.) - Computer Engineering
LJ University
Higher Secondary Education (12th Standard) -
Mangaldeep Vidhyalay