KALPAKA SAHA
Kolkata
Summary
Training professional with extensive experience at Ambuja Cement Foundation, specializing in corporate training and curriculum design. Enhanced employability through effective communication and customer service training. Mentored over 100 trainees, showcasing strong coaching abilities and commitment to quality assurance in learning outcomes.
Overview
21
21
years of professional experience
Work History
Founder – NumeroDNA & Wealth Reboot Lab
Online
01.2024 - Current
- Launched signature “Wealth DNA” reports and 5-day coaching workshops.
- Guided 100+ individuals in financial clarity using personalized numerology insights.
- Created engaging micro-content for WhatsApp-based learning delivery.
Trainer – Retail, Customer Service & Soft Skills
Ambuja Cement Foundation – SEDI
Dhulagarh, Sankrail
10.2015 - 12.2019
- Facilitated employability and customer service training aligned with industry needs.
- Mentored 100+ trainees in communication skills, grooming, and workplace readiness.
- Developed customized learning modules based on retail standards and skill gaps.
Training cum Placement Officer
Frankfinn Institute of Air Hostess Training
Agra
07.2013 - 12.2013
- Conducted personality development and soft skills training for aviation aspirants.
- Assisted with job placement coordination and employer engagement.
Sr. Executive – Quality & Certifications
INDIACAN Education Pvt. Ltd.
Noida
02.2011 - 05.2012
- Led pan-India quality audits across 100+ training centers ensuring compliance.
- Managed Edexcel UK certification uploads and documentation workflows.
- Streamlined SOPs for better operational efficiency in certification processes.
Sr. Trainer – English & Retail
INDIACAN (Educomp – Pearson)
New Delhi
04.2010 - 01.2011
- Delivered language enhancement and retail sales training across multiple batches.
- Received “Top 3 National Trainer” recognition for training excellence.
Faculty – Emerging Business
VOCAD Pvt. Ltd.
Delhi
01.2009 - 03.2010
- Taught core business and communication concepts to management students.
- Integrated case-based learning for real-world understanding.
Retail Trainer
IIJT
New Delhi
01.2007 - 01.2009
- Conducted vocational training programs in retail operations and customer handling.
TGT – English & Social Science
The Banyan Tree School / S.G.T.B. Khalsa Girls Sr. Sec School
New Delhi
10.2004 - 01.2007
- Taught English and Social Science to middle and senior secondary classes.
- Organized inter-school debate and writing competitions.
Education
e-MBA - Training & Development, HR
NIBM
Chennai, India09.2025
PPSST - Soft Skills Training
ICBI
Kolkata, IndiaB.Com -
Sri Aurobindo College
Delhi, IndiaBachelor of Information Technology -
Sikkim Manipal University
India12th & 10th -
Bhatnagar International School
New Delhi, IndiaSkills
- Corporate training and facilitation
- Coaching and mentoring
- Curriculum design and delivery
- Soft skills and communication
- Learning and development strategy
- Customer service training
- Team management and operations
- Quality assurance and compliance
- Employee training
- Effective communication
- Financial literacy
Certifications And Awards
- Certified Edexcel Facilitator – Sales & Retail
- Certified Foundations Life Coach
- Top 3 National Trainer – INDIACAN
- Trainer for brands: Mega Cabs, Costa Coffee, Pizza Hut
- Winner – Inter-School Debate (World Environment Day)
- Silver Medalist – District Swimming Championship
- Title Winner – Ms. Creative Genius, 2000
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Beginner
A1
Marathi
Elementary (A2)
A2
Timeline
Founder – NumeroDNA & Wealth Reboot Lab
01.2024 - Current
Trainer – Retail, Customer Service & Soft Skills
Ambuja Cement Foundation – SEDI
10.2015 - 12.2019
Training cum Placement Officer
Frankfinn Institute of Air Hostess Training
07.2013 - 12.2013
Sr. Executive – Quality & Certifications
INDIACAN Education Pvt. Ltd.
02.2011 - 05.2012
Sr. Trainer – English & Retail
INDIACAN (Educomp – Pearson)
04.2010 - 01.2011
Faculty – Emerging Business
VOCAD Pvt. Ltd.
01.2009 - 03.2010
Retail Trainer
IIJT
01.2007 - 01.2009
TGT – English & Social Science
The Banyan Tree School / S.G.T.B. Khalsa Girls Sr. Sec School
10.2004 - 01.2007
e-MBA - Training & Development, HR
NIBM
PPSST - Soft Skills Training
ICBI
B.Com -
Sri Aurobindo College
Bachelor of Information Technology -
Sikkim Manipal University
12th & 10th -
Bhatnagar International School