Kalpana Gaikwad

• Delivered excellent guest service and managed reservations & seating.
• Coordinated with kitchen; handled calls, emails, and revenue tasks.
• Managed buffet setups across breakfast, lunch, and dinner.
• Served VIP/VVIP guests and large events (300+), including peak seasons.
• Earned positive reviews on TripAdvisor & Google.

Learning Includes:
1. Art Of Conversation
2. Service Excellence Program - ERTH Brand Values
3. Service Excellence - Grooming & Positive Attitude
4. Service Excellence - Being Responsible
5. Event: Service Excellence: Embracing Luxury
6. Event: Handling Complaints
7. Fire Warden with Fire Extinguisher User
8. Essential Food and Safety (EFS)

• Managed guest service, table allocation, and restaurant operations
• Explained menus and upsold to achieve sales targets
• Handled reservations, calls, emails, and Oracle/POS systems
• Managed VIP/VVIP guests, events, and large groups (120+)
• Handled special requests (allergies, wheelchair, advance bookings
• Maintained daily reports, budgets, and billing systems
• Worked in high-pressure environments including major global events (COP28 Dubai)

• Ensured passenger safety, comfort, and compliance with flight procedures
• Conducted pre-flight safety checks and attended briefings.
• Assisted passengers with boarding, seating, and special needs
• Maintained cabin cleanliness and readiness
• Served food, beverages, and promoted duty-free sales
• Demonstrated emergency procedures and completed flight reports
• Collaborated with team members to resolve passenger concerns, enhancing overall travel experience.

• Led full-cycle recruitment efforts for diverse IT roles, enhancing candidate quality and fit.
• Developed and maintained strong relationships with hiring managers to align recruitment strategies with business needs.
• Implemented innovative sourcing techniques using LinkedIn, job boards, and networking events to attract top talent.
• Streamlined onboarding processes to improve new hire integration and retention rates within the organization.