Kalpana Indukuru

Capco Technologies | Dec '16 - Present Project Manager-US (Digital Transformation and Fraud Transformation) - HSBC, Bangalore

• Managed projects involving multiple vendors and complex integrations.
• Extensive knowledge of contracts and procurement documents.
• Collaborated with product owners/managers and facilitated project roadmap creation.
• Developed and tracked project plans, including external integration points and dependencies.
• Established and coordinated project teams, allocated resources, and managed budgets.
• Identified project risks and issues, developed mitigation plans, and monitored project changes.
• Provided guidance to external vendors, participated in quality audits, and ensured stakeholder satisfaction.

Wipro Technologies | May '06 - Jan '13 Senior Project Manager - Standard Chartered Bank, Chennai

• Managed the Core Banking implementation for Malaysia and Singapore.
• Mentored teams, enhanced cross-functional knowledge, and ensured stakeholder satisfaction.
• Established project goals and milestones, adhering to defined standards.
• Oversaw all project activities, including budgeting, planning, costing, delivery, and post-delivery review.
• Allocated resources and guided team members, ensuring timely project execution.
• Managed stakeholder interaction, identified and mitigated problems and risks.
• Led program updates and maintained precise communication at all management levels.

Nationwide Insurance, Columbus Project Manager - Agent Gateway Marketing (Nov '08 - Mar '10) | Test Manager / QA Manager - Claims Solutions (May '06 - Oct '08)

• Managed Agile teams and successfully deployed applications to agents/users.
• Transformed a defective application suite to a near-zero defect suite with outstanding performance.
• Led project-related activities such as status reporting, issue resolution, and resource management.
• Facilitated cross-group and cross-functional communications, ensuring effective collaboration.
• Managed project documentation, adhering to quality standards.
• Ensured projects were delivered on time, within budget, and met expectations.

Nationwide Insurance, Columbus Project Manager - Agent Gateway Marketing (Nov '08 - Mar '10) | Test Manager / QA Manager - Claims Solutions (May '06 - Oct '08)

• Managed Agile teams and successfully deployed applications to agents/users.
• Transformed a defective application suite to a near-zero defect suite with outstanding performance.
• Led project-related activities such as status reporting, issue resolution, and resource management.
• Facilitated cross-group and cross-functional communications, ensuring effective collaboration.
• Managed project documentation, adhering to quality standards.
• Ensured projects were delivered on time, within budget, and met expectations.

Staples INC, Framingham, MA | Dec '04 - May '06 SR QA Lead - Item Setup and Maintenance

• Participated in design reviews and analyzed system requirements and technical design.
• Managed offshore teams, created test plans, and reviewed automated test scripts.
• Conducted functional, system, integration, and regression testing.
• Coordinated project-related information, status reports, and QA activities.
• Facilitated communication between project teams and stakeholders.
• Ensured timely delivery of high-quality products with near-zero defects.

Met Life, New Jersey | Jan '04 - Dec '04 QA Engineer/QA Tester - Workflow in Images 3.5

• Worked as a QA tester for a client-server application, ensuring the capture and processing of images.
• Conducted functional and system testing, collecting test data based on criteria.
• Logged defects and participated in weekly meetings and status updates.

Coastal Port Information Systems | June '02 - May '03 Developer/QA Tester

• Developed and tested applications for Coastal Port Information Systems.