MS Office Package
Kalpana Kanagappan
Operation Manager
Chennai
Summary
Dynamic Operations Manager with a proven track record at M2P Fintech Company, excelling in performance monitoring and process improvement. Enhanced customer satisfaction through strategic initiatives and effective team leadership. Skilled in KPI tracking and fostering client relationships, driving operational efficiency and achieving financial targets while maintaining high-quality standards.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
8
8
years of professional experience
Work History
Operations Manager
M2P Fintech Company
01.2021 - 04.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Managed cross-functional teams for successful project completion and timely delivery.
Sr Analyst
Giesecke+Devrient
12.2015 - 11.2020
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created dashboards to monitor and track key performance indicators.
Education
BBA - Business Administration
04.2001 -
Skills
Operations management
Customer service
Performance monitoring
Process improvement
Staff management
MS office
Team leadership
Business development
KPI tracking
Business planning
Planning and implementation
Inventory management
Client relationships
Customer relationship management (CRM)
Project management
Software
Timeline
Operations Manager - M2P Fintech Company
01.2021 - 04.2024
Sr Analyst - Giesecke+Devrient
12.2015 - 11.2020
Dr MGR Janaki College of Arts And Science - BBA, Business Administration
04.2001 -