Kalpana Konduru
Bengaluru
Summary
Overall, 1.5 years of experience and dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Adept in general accounting and financial transaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Trilingual, hardworking and ready to join my next team.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Globiva Services Private Limited
08.2021 - 01.2023
- Company Overview: (Project: Wakefit Innovations)
- Handling customer's complaints via emails and calls.
- Achieving the daily target.
- Updating customer's queries within the standard TAT and resolving the issue within the time frame.
- (Services, products, malfunctions, promotions and billing).
- Validating the issue (images, video) and updating the proper resolution to the customers.
- Taking terminal actions if necessary to resolve the query on an immediate basis.
- Communicating with the planning team and proving the proper TAT to the customer and fulfilling the issue raised.
- Assisting new joined. Taking escalation call back.
- Maintained up to date knowledge of products and services.
- (Project: Wakefit Innovations)
Education
BTech - ECE
GITAM(Deemed to be University)
01.2021
12th -
Narayana PU College
01.2017
10th -
Kenneth George English School
01.2015
Skills
- Communication Skills
- Troubleshooting
- Problem Solving
- Customer Service
- Multi-tasking
- System Switching
- C
- C
- MS-Office
- Semiconductors
- Communication Systems
- Analytical Skills
- Teamwork
- Quick Learner
- Dedication
- Sincerity
- Willingness to Learn
- Team Player
Disclaimer
I hereby declare that all the above-mentioned information is true and correct to the best of my knowledge.
Interests And Extra Curricular Activities
- Playing sports, part of the throwball team and badminton team who participated in inter-school championships in 2014-2015.
- Listening to music, spending time with family, travelling to new places.
Timeline
Customer Service Representative
Globiva Services Private Limited
08.2021 - 01.2023
BTech - ECE
GITAM(Deemed to be University)
12th -
Narayana PU College
10th -
Kenneth George English School
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