Lead Technical Writer
Gaian Solutions
12.2020 - Current
- Manage a team of writers. Mentor and train them to deliver as per expectations.
- Work with the team to ensure coverage of several kinds of product releases (Latest/Patches and Stable/GA Releases).
- Spearheaded documentation projects by mentoring and guiding them to contribute technically accurate and user-focused content.
- Achieved a high degree of product knowledge (Enterprise and Data Integration platform) to create delightful content experiences.
- Created content strategy for product areas that includes the information architecture, placeholder content, and infographics required to help users with accessible content.
- Coordinated the efforts of subject matter experts, reviewers, customer support, and other stakeholders to create high-quality content.
- Developed Online Help, Release Notes, Use Cases, Examples, Migration guides, FAQs, and in-app feature announcements.
- Reviewed UI strings and error messages for readability and brevity.
- Created and improved existing styles, processes, and teams. Continuously improved existing processes and content.
- Proved successful working within tight deadlines and a fast-paced environment.
- Communicated with customer representatives for feedback and improvisations in documentation.
- Interviewed, hired, and onboarded writers successfully.
