Kalpana Saha
Ghaziabad
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Hardworking and enthusiastic about take on exciting new challenges within Organization. Dynamic communicator with disciplined approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Associate
Capgemini Technology Services
06.2022 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Customer Service Representative
HCL Technologies
01.2020 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Arts - English For Business Communication
Indira Gandhi National Open University
Noida 12.2021
High School Diploma -
National Institute of Open Schooling
Noida 04.2017
Skills
- Training and mentoring
- Performance monitoring
- Team Leadership
- Team Supervision
Certification
- Certified ( XTRAMILE ( For going Above and Beyond ), Capgemini Technologies - ( 01 July 2023 to 14 September 2023 ).
- Certified ( XTRAMILE ( For going Above and Beyond ), Capgemini Technologies - ( 01 April 2023 to 30 June 2023 ).
Timeline
Senior Associate
Capgemini Technology Services
06.2022 - Current
Customer Service Representative
HCL Technologies
01.2020 - 05.2022
Bachelor of Arts - English For Business Communication
Indira Gandhi National Open University
High School Diploma -
National Institute of Open Schooling