Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kalpana Saha

Ghaziabad

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Hardworking and enthusiastic about take on exciting new challenges within Organization. Dynamic communicator with disciplined approach.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Associate

Capgemini Technology Services
06.2022 - Current
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.

Customer Service Representative

HCL Technologies
01.2020 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Education

Bachelor of Arts - English For Business Communication

Indira Gandhi National Open University
Noida
12.2021

High School Diploma -

National Institute of Open Schooling
Noida
04.2017

Skills

  • Training and mentoring
  • Performance monitoring
  • Team Leadership
  • Team Supervision

Certification

  • Certified ( XTRAMILE ( For going Above and Beyond ), Capgemini Technologies - ( 01 July 2023 to 14 September 2023 ).
  • Certified ( XTRAMILE ( For going Above and Beyond ), Capgemini Technologies - ( 01 April 2023 to 30 June 2023 ).

Timeline

Senior Associate

Capgemini Technology Services
06.2022 - Current

Customer Service Representative

HCL Technologies
01.2020 - 05.2022

Bachelor of Arts - English For Business Communication

Indira Gandhi National Open University

High School Diploma -

National Institute of Open Schooling

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Kalpana Saha