Kalpana Sharma
NCR
Summary
14 years’ experience in software delivery management, process improvement, quality management, and operational excellence and QA consulting. Skilled in process drafting and implementation training, appraisals, audits, and leading organization-wide improvement initiatives across various industry standards.
Overview
14
14
years of professional experience
7
7
Certifications
2
2
Languages
Work History
QA Manager
Capgemini Engineering
09.2015 - Current
- Sub Practice Quality lead for multiple clusters responsible for managing SQA team in job allocation, guiding and interacting with multiple Tier 1 clients in Telecom, Medical and Automobile projects
- Defining and tracking the process elements throughout the project lifecycle for key accounts
- Ensuring projects compliance in line with project objectives and applicable standards
- Expertise in managing multiple client teams across various Software Development Lifecycles (Agile, SAFe, Waterfall, Maintenance & Support). Responsibilities include conducting compliance checks, analyzing project health, and periodic reporting.
- Managed high critical customers with a yearly revenue of 15 M ($)
- Creating and Enforcing quality culture in Project Teams through training, auditing and driving continuous process improvement activities
- Leading IQA function which includes planning, scheduling, conducting, analyzing the issues and tracking it to closure
- End to End portfolio handling including Program planning, risk management
- Quality planning, project resource management and Causal Analysis
- Deliverables include Process Adherences, Efficiency Improvement Framework (EIF), Guide & support Account & Project teams
- Dashboard, Power BI reports at engagements, sub practice level
Software Quality Analyst
Ericsson
07.2011 - 08.2015
- Coached cross functional teams of project managers, business analysts, developers and testers on CMMI practices
- Gap analysis of existing QMS with respect to CMMI framework
- Ensure that the QMS Processes are implemented consistently across teams
- Compliance review of project as per ISO 9001:2008 process.
- Identifying/facilitating/implementing Sub processes and Process Performance Models
- Analyzing project performance through process and Data analysis
- Analyzing and compiling of Root cause Analysis for project and take appropriate preventive action form its reoccurrence
- Preparing BU specific process documents/guidelines/templates/baselines
- Ensured effective implementation of Metrics Program, including Metrics Analysis, PCB Analysis, Project Process Performance Analysis
- Conduct monthly review meetings with offshore and onsite stakeholders.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Uttar Pradesh Technical University - Lucknow
01.2011
Skills
- SAFe
- RISK COMPLIANCE
- LEAN
- AGILE
- TL9000
- ASPICE
- ISO 13485
- CMMI
Websites
Certification
CMMI Associate (ATM FOR DEV AND SVC) CMMI Institute
Awards
ANNUAL AWARD WINNER – 2024 INNOVATION, INDIVIDUAL EXCELLENCE WINNER – 2023, WOW INDIVIDUAL AWARD 2022, TEAM AWARD 2017 2019, 2020
KEY ACHIEVEMENT
- AS A QUALITY MANAGER, SENIOR QUALITY ANALYST, SOFTWARE QUALITY ANALYST
- Part of Global Quality Team / process excellence groups for integrating diverse Quality Management systems across multiple acquired entities resulting in streamlined integrated QMS.
- Lead Continuous Improvement and Transformation initiatives resulting in significant improvements in Productivity, Product Quality resulting in 20% improvement in CSAT and +ve impact to P&L through LEAN / Six Sigma/Agile.
- Identifying early warnings on various execution related risks – Quality, Cost and Schedule – and provides proactive alerts/ independent view of the Project health at all levels, from PM to CEO.
- QA consultancy on process definition, Agile roll out and gap analysis for client across NA, EU and APAC region
- Core member in setting up Agile CoE and creating Process infrastructure and responsible for Agile transformation companywide / Tier 1 customers.
- Part of Agile Transformation for Key clients from traditional life cycle to Agile Model with significant Business benefits.
- Trainer in emerging methods, processes and frameworks
- Leading IQA function which includes planning, scheduling, conducting, analyzing the issues and tracking it to closure
- End to End portfolio handling including Program planning, risk management
- Facilitated Scrum events, PI planning, Sprint Planning, Stand-ups, Review and Retrospective
- Coaching and mentoring the teams on Agile Values, Principles and practices to improve Organization Business agility
- Multiple instances of being CMMI ATM member / FAR member on rolling out CMMI V 1.2, V2, V3 practices in both engagements and organization level
ADDITIONAL DETAILS
- Notice Period 3 Months
- QA Consultancy Airspan Charter EGA Nokia
Timeline
QA Manager
Capgemini Engineering
09.2015 - Current
Software Quality Analyst
Ericsson
07.2011 - 08.2015
Bachelor of Engineering - Electronics and Communication Engineering
Uttar Pradesh Technical University - Lucknow
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