Kalpana Sharma

Process Improvement & Automation (20%)

• Coordinated interview scheduling within 24–48 hours, ensuring seamless communication between candidates and hiring managers.
• Maintained 100% accuracy in Zoho Recruit, updating candidate status and pipeline in real time.
• Delivered timely interview feedback within one business day, improving hiring turnaround time.
• Ensured zero missed follow-ups, enhancing overall candidate experience, and employer branding.
• Supported daily HR operations, including employee queries, documentation, and coordination.
• Acted as a point of contact for employee support, ensuring smooth HR functioning.
• Maintained confidentiality while handling sensitive employee and organizational data.
• Managed attendance and leave records with zero monthly discrepancies.
• Followed up on missing timesheets and approvals before the payroll cut-off.
• Escalated recurring compliance issues, improving discipline, and reporting accuracy.
• Identified and implemented process improvement initiatives quarterly.
• Automated offer letter generation through Zoho Recruit, reducing manual effort and turnaround time.
• Leveraged AI tools integrated with Excel to create reports, dashboards, and insights
• Built AI-assisted presentations and reports, improving reporting efficiency and quality.
• Contributed to the standardization of HR and TA workflows.

Project Coordination & Stakeholder Support

• Assisted in managing large-scale, multi-stakeholder projects across the North Region
• Coordinated with cross-functional teams to support execution of multiple time-sensitive projects
• Supported client communication and helped address project-related queries and escalations
• Participated in weekly, bi-weekly, and monthly governance calls with internal teams and clients

Operations & Performance Tracking

• Monitored project progress and tracked KPIs to ensure alignment with defined timelines
• Identified operational gaps and supported implementation of process improvements
• Assisted in tracking financial performance and productivity metrics
• Supported service level management, governance processes, and incident tracking

Reporting, Risk & Compliance

• Prepared and maintained management reports on project status, risks, and dependencies
• Assisted in identifying and tracking risks impacting project delivery
• Supported process audits and compliance checks as per organizational standards
• Contributed to smooth transition of projects into BAU (Business-as-Usual) phase

HR & Administrative Exposure

• Assisted in attendance tracking, leave management, and team coordination
• Supported basic HR operations including employee follow-ups and documentation