Kalpana Sindhu
New Delhi
Summary
Dynamic Content Moderator with proven expertise at Teleperformance, excelling in quality assurance and conflict resolution. Demonstrated ability to analyze user content for policy compliance, effectively removing harmful posts and escalating sensitive cases. Strong attention to detail and problem-solving skills drive successful moderation outcomes in fast-paced environments.
Vigilant Content Moderator known for high productivity and efficient task completion. Skilled in content analysis, digital literacy, and community management to ensure safe online environments. Excel in critical thinking, empathy, and communication to navigate complex interactions and uphold platform standards.
Overview
2
2
Languages
2
2
years of post-secondary education
Work History
Content Moderator
Tele performance
Gurgaon
07.2026 - Current
- Removed harmful posts using moderation tools and community guidelines.
- Reviewed user content for policy violations on Teleperformance client platforms.
- Escalated sensitive cases to trust and safety teams.
Content Moderator
Tele performance
Gugaon
07.2026 - Current
- Reviewed user content for policy violations and community guideline compliance at Teleperformance.
- Deleted inappropriate posts using moderation tools using platform moderation tools and escalation procedures.
- Classified flagged content into accurate review categories for further action.
Education
Master of Science - Chemistry
Maharshi. Dayanand University
Rohtak 08.2024 - 07.2026
Skills
- Analytical chemistry
- Quality control
- Data analysis
- Research methods
- Sample preparation
- Technical writing
- Attention to detail
- Customer relationship management (CRM)
- Service ticket management
- Problem-solving
- Multitasking and organization
- Live chat support
- Technical troubleshooting
- Customer service excellence
- Customer response
- Conflict resolution
- Stress management
- Quality assurance
- Help desk support
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Content Moderator
Tele performance
07.2026 - Current
Content Moderator
Tele performance
07.2026 - Current
Master of Science - Chemistry
Maharshi. Dayanand University
08.2024 - 07.2026