Kalpana Singh
Analyst I Procurement and Supply Chain
Faridabad
Summary
Profile
Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.
Overview
14
14
years of professional experience
6025
6025
years of post-secondary education
2
2
Languages
Work History
Sr. Analyst Business ( SCM and Procurement)
DXC Technology Service India Pvt. Ltd.
06.2024 - Current
- Monitor and manage incoming ServiceNow tickets related to both payment issues and invoice-related queries.
- Investigate and resolve issues such as payment delays, failed transactions, incorrect bank details, vendor mismatches, invoice discrepancies, missing invoices, and duplicate charges.
- Provide timely, accurate updates on payment and invoice status to internal stakeholders and external vendors.
- Collaborate with cross-functional teams including Accounts Payable, Treasury, Procurement, and Vendor Management to resolve escalations efficiently.
- Maintain detailed documentation of tickets, including resolution steps, in compliance with company policies and audit standards.
- Identify recurring problems across payment and invoicing processes and recommend system or process improvements, including automation opportunities.
- Ensure compliance with Service Level Agreements (SLAs) and contribute to meeting team Key Performance Indicators (KPIs).
- Support user training and awareness initiatives related to payment and invoice issue resolution best practices.
- Develop and maintain Standard Operating Procedures (SOPs) for both payment and invoice support workflows.
- Generate regular reports and dashboards on ticket volume, resolution times, issue types, and trends to support continuous improvement efforts.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Sr.Associate Procurement
DXC Technology Service India Pvt Ltd (Xchanging Technology)
07.2015 - 05.2024
- Draft, review, and manage Statements of Work (SOWs), Master Service Agreements (MSAs), and Service Level Agreements (SLAs) in coordination with internal stakeholders, legal teams, procurement, and external vendors.
- Ensure accuracy, consistency, and compliance in all agreements by clearly defining scope, deliverables, timelines, milestones, payment terms, performance metrics, and acceptance criteria.
- Track the full lifecycle of contracts and agreements, including creation, negotiation, approval, renewal, amendment, extension, and closure.
- Monitor vendor and project performance against the terms defined in SOWs and SLAs, identifying deviations and managing escalations as needed.
- Maintain comprehensive contract documentation and records in tools such as SAP Ariba, ServiceNow, or SharePoint for transparency and audit readiness.
- Serve as a key liaison between vendors and internal stakeholders to resolve contract-related queries, disputes, and compliance issues.
- Collaborate with Legal and Compliance teams to ensure contractual terms meet regulatory and organizational standards.
- Conduct regular performance and SLA reviews with vendors and internal service owners; define penalties and escalation procedures for non-compliance.
- Generate and analyze reports on contract status, spend, SLA compliance, and related KPIs to support continuous improvement and risk management.
- Identify risks and improvement opportunities in contract management processes, proposing updates to workflows, tools, or templates.
- Balance multiple competing priorities effectively, consistently delivering high-quality outcomes aligned with organizational objectives.
- Support, mentor, and train new team members to maintain a collaborative and knowledgeable contract management function.
- Partner with cross-functional teams to ensure the successful completion of complex contract-driven projects within deadlines.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Procurement Executive. (Ericsson Location)
Jones Lang LaSalle
09.2011 - 06.2015
- Source and procure goods and services in line with organizational requirements and specifications.
- Negotiate pricing, terms, and conditions with suppliers to ensure the best value and favorable contract terms.
- Manage end-to-end procurement processes, from identifying needs and selecting suppliers to order placement and delivery tracking.
- Develop and maintain relationships with suppliers, ensuring quality products and services while addressing any concerns or issues that arise.
- Monitor and manage the procurement budget, ensuring adherence to cost-control practices.
- Ensure compliance with internal procurement policies, legal requirements, and company standards.
- Coordinate with internal stakeholders to assess their procurement needs and ensure timely fulfillment.
- Manage procurement documentation, including contracts, purchase orders, and supplier agreements.
- Conduct supplier performance reviews and provide feedback on areas for improvement.
- Maintain accurate records of procurement activities and generate reports on spend analysis, supplier performance, and procurement metrics.
- Identify opportunities for cost reduction and process improvement in procurement activities
- Collaborated closely with internal stakeholders to understand their needs and align procurement objectives accordingly.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Delivered substantial bottom-line impact by identifying inefficiencies in existing procurement processes and implementing corrective measures.
Education
PGDM - Great Lakes Institute
Gurgaon, India 04.2001 - 01.2024
M.Com - Business Administration
Agra University
Agra 04.2001 - 01.2005
B.Com -
Agra University
04-2002
12th -
U.P. Board
Agra06-1999
10th -
U.P. Board
Agra04-1997
Skills
Proficient in Ariba contract management
Timeline
Sr. Analyst Business ( SCM and Procurement)
DXC Technology Service India Pvt. Ltd.
06.2024 - Current
Sr.Associate Procurement
DXC Technology Service India Pvt Ltd (Xchanging Technology)
07.2015 - 05.2024
Procurement Executive. (Ericsson Location)
Jones Lang LaSalle
09.2011 - 06.2015
PGDM - Great Lakes Institute
04.2001 - 01.2024
M.Com - Business Administration
Agra University
04.2001 - 01.2005
B.Com -
Agra University
12th -
U.P. Board
10th -
U.P. Board
Languages
English
Hindi
Profile
Kalpana Singh, 07/10/82, Indian, House No.- 751, Sector 46, Faridabad, Haryana, 121001, India, +91-9910111147, Kalpana.chanden.singh@gmail.com, Z3856529
Awards
- 2013, Best Performance Award, JLL
- 2014, Best Performance Award, JLL
- 2015, Best Performance Award, Xchanging (DXC)
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