Results-driven Data Quality Analyst with Etech Global Services, adept at enhancing data accuracy and client satisfaction. Skilled in SQL and data visualization, I led initiatives that improved decision-making efficiency by 40%. Proven ability to analyze trends and implement solutions, driving significant revenue growth and operational excellence.
Hi, I’m
KALPANA ZALA
Data Quality Analyst
Gandhinagar
Summary
Overview
7
years of professional experience
4
Certifications
3
Languages
Work History
Etech Global Services
Data Quality Analyst
04.2024 - Current
Job overview
- Reduced customer complaints and boosted sales by 25% by analyzing root causes and implementing corrective measures
- Improved data analysis efficiency by documenting processes and standardizing workflows, resulting in a 40% faster decision-making cycle
- Extracted, cleaned, and processed data using SQL queries and Excel to support analysis and reporting needs
- Developed and maintained Power BI, Power Point and Excel dashboards to present key metrics, improving report accuracy.
- Prepare detailed monthly business reports to deliver actionable insights for clients.
- Manage US clients' queries and requests, maintaining high levels of client satisfaction
- Lead weekly call calibration sessions with operational teams and clients to improve service quality.
- Create reports, dashboards and presentations for clients to support strategic decision making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Oversaw real-time(RTA) operations, ensuring optimal staffing and service levels.
- Analyzed live data to manage intraday workforce effectively.
- Supplied real-time(RTA) assistance to uphold operational standards and achieve KPI goals for different campaigns.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
Numerator Ind Pvt Ltd
Data Analyst
11.2020 - 04.2024
Job overview
- Developed a Python-based Customer Information Framework (CIF), reducing data retrieval time by 20% and improving data accuracy by 30%
- Led SQL-based ETL processes for data extraction, transformation, and loading, ensuring high-quality and actionable data for business teams
- Identified key sales trends and presented insights, driving a 15% revenue increase within six months
- Streamlined data analysis processes, increasing team productivity by 20% and reducing paperwork by 75%
- Implemented a new data validation system, which improved data accuracy by 40% and reduced errors by 50%
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
Concentrix Ind Pvt Ltd
Customer Support Specialist
04.2018 - 10.2020
Job overview
- Responded to over 10,000 customer inquiries and resolved complaints, maintaining high levels of customer satisfaction
- Utilized data analysis to identify trends in the credit card sector, informing business strategies for key clients (SBI, Axis, HDFC)
- Created Power BI dashboards to improve client reporting and visualization, resulting in improved client understanding and satisfaction.
- Monitored and optimize productivity using real-time dashboards effectively.
- Ensured consistent adherence to service level metrics with real-time oversight.
- Managed 100+ client accounts, maintaining up-to-date knowledge of financial options and account changes
Education
Maharaja Sayajirao UniversityVadodara
Bachelor of Commerce (B. Com)
01.2014 - 1 2017
University Overview
GPA: 63%
Skills
Data Analysis & Visualization
Python - Basics
Power BI
Microsoft Excel
SQL
Data Management
Data Cleansing
Data Transformation
Data Querying
Data Visualization
Interactive Dashboards
Reporting
Microsoft Charts
Software Tools
Microsoft PowerPoint
SQL Server Management Studio
Data Quality Assurance
Report Generation
KPI/SLA Management
Performance Reporting
Cross-Functional Collaboration
Data Modeling
Data analysis
Root Cause Analysis
Intraday Management
Adherence Tracking
Data Mapping
Data formatting
Certification
Data Analytics
Awardsrecognition
Awardsrecognition
- Star Performer of the Month, 2022, 2023
- Star Performer of the Quarter, 2022
Availability
Availability
Available for relocation, on-site, hybrid or remote workTimeline
Data Quality Analyst
Etech Global Services
04.2024 - Current
Data Analyst
Numerator Ind Pvt Ltd
11.2020 - 04.2024
Customer Support Specialist
Concentrix Ind Pvt Ltd
04.2018 - 10.2020
Maharaja Sayajirao University
Bachelor of Commerce (B. Com)
01.2014 - 1 2017