Yes
Kalpesh
Reception Manager
Summary
Dynamic professional with a proven track record at Shree Hotel Ambaji, excelling in customer service and staff training. Adept at optimizing operations and enhancing guest satisfaction through effective scheduling and resource management. Strong communicator with expertise in budgeting and process improvement, driving team performance and operational excellence.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Reception Manager
Shree Hotel Ambaji
08.2025 - Current
Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Trained and supervised reception staff, fostering a high-performance team environment.
Coordinated scheduling for hotel services, optimizing resource allocation and guest satisfaction.
Store Manager
Waves Club
06.2023 - 06.2025
Oversaw daily store operations to ensure efficient customer service and inventory management.
Trained and supervised staff, fostering a collaborative work environment and enhancing team performance.
Implemented promotional strategies to increase product visibility and drive sales growth.
Retail Cashier
Usha Breco Limited
2021 - 05.2023
Processed customer transactions accurately using point-of-sale systems.
Assisted customers with product inquiries and provided exceptional service.
Maintained cleanliness and organization of the checkout area to enhance efficiency.
Handled cash, credit, and return transactions following company policies.
Education
Associate of Arts - Hotel Management
B.k Gandhi College
Palanpur Bachelor of Arts -
Carmel English Medium School
Ambaji03-2019
Skills
Customer service focus
Budgeting and financials
Staff training and development
Data entry proficiency
Service quality standards
Negotiation
Teamwork
Teamwork and collaboration
Time management
Excellent communication
Public relations
Self motivation
Professionalism
Staff management
Staff training
Quality assurance
Facility management
Budget planning
Bookkeeping
Process improvement
Report writing
Staff scheduling
Document management
Employee scheduling
Written communication
Time management abilities
Inventory control
Document review
Records and database management
Accomplishments
- Supervision: Directs reception staff to ensure welcoming, efficient service.
- Guest Service: Resolves complaints and manages guest inquiries proactively.
- Operations: Oversees check-ins/check-outs, room assignments, and billing accuracy.
- Coordination: Liaises with housekeeping and maintenance teams.
- Administrative: Manages room inventory, bookings, and OTA updates
Key Requirements & Skills
- Experience: Previous experience (2-5 years) in front office roles, often requiring supervisory experience.
- Communication: Excellent verbal and written communication
- Soft Skills: Strong leadership, professionalism, and problem-solving abilities.
Certification
June
Interests
Timeline
June
05-2026
Reception Manager
Shree Hotel Ambaji
08.2025 - Current
Store Manager
Waves Club
06.2023 - 06.2025
Retail Cashier
Usha Breco Limited
2021 - 05.2023
Associate of Arts - Hotel Management
B.k Gandhi College
Bachelor of Arts -
Carmel English Medium School