Kalpesh Lalchand Bhatia
Ahmedabad
Summary
Dynamic Travel Operations Manager with extensive experience at Satguru Travel, adept in managing complex international itineraries and ensuring compliance with US government travel policies. Proven ability to resolve urgent travel issues while maintaining high customer satisfaction. Skilled in GDS systems and committed to meticulous attention to detail and effective client communication.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Travel operation manager
Satguru Travel Yaounde implant US Embassy
Yaounde
02.2024 - Current
- M
- Provided comprehensive travel and ticketing support to US Embassy personnel, adhering to strict security and compliance protocols.
- Issued, reissued, and managed complex international itineraries for diplomats, official missions, and government staff using GDS systems (Amadeus/Galileo).
- Handled urgent, last-minute travel changes and ensured swift resolution of ticketing issues under tight deadlines.
- Coordinated with airlines and global travel partners to manage special service requests, upgrades, and travel exceptions.
- Ensured all travel bookings complied with US government travel policies (e.g., Fly America Act) and internal embassy guidelines.
- Processed refunds, exchanges, and ticket validations while maintaining detailed records for auditing and accountability.
Sales Operations Manager
Satguru travels Yaounde
Yaounde
04.2023 - 02.2024
- Handled end-to-end airline ticketing operations including issuance, reissuance, cancellations, and refunds using GDS platforms like Amadeus, Galileo, and Sabre.
- Processed complex itineraries, multi-sector bookings, and group reservations with accuracy and efficiency.
- Ensured compliance with airline fare rules, policies, and corporate travel guidelines during ticket issuance and changes.
- Resolved ticketing errors and discrepancies, minimizing losses and maintaining high customer satisfaction.
- Trained and supported junior staff on GDS ticketing procedures and best practices.
- Monitored fare trends and promotions, advising clients and sales teams on cost-saving options.
- Liaised with airline representatives for ticketing issues, special service requests (SSR), and escalations.
Store Manager
Yashika international
Lusaka
03.2018 - 03.2023
- Managed daily operations to ensure efficient store functionality.
- Led team meetings to discuss sales goals and customer service strategies.
- Trained and supervised staff on product knowledge and company policies.
Education
Cadila High School
Ahmedabad, IndiaSkills
- Airline Ticketing (Domestic & International)
- GDS Systems: Amadeus, Galileo, Sabre
- Flight Booking & Itinerary Management
- Refunds, Exchanges & Reissuance
- Fare Rules & Class Code Management
- Corporate & Government Travel
- US Government Travel Compliance (eg, Fly America Act)
- Emergency Travel Support
- BSP (Billing and Settlement Plan) Reconciliation
- Client Communication & Relationship Management
- Travel Policy Adherence & Documentation
Languages
English
First Language
French
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Timeline
Travel operation manager
Satguru Travel Yaounde implant US Embassy
02.2024 - Current
Sales Operations Manager
Satguru travels Yaounde
04.2023 - 02.2024
Store Manager
Yashika international
03.2018 - 03.2023
Cadila High School