KALPESH JADAV
Mumbai
Summary
Skilled Area Manager with experience mentoring and directing new team members. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques. Talented Area Manager offering expertise ensuring customers continue to receive top-notch service within the defined area.
Overview
18
18
years of professional experience
Work History
Business Manger Operation (Senior Area Manager)
MR. DIY
Mumbai Urban
09.2022 - Current
- Identified potential problems or risks before they occur by conducting market research.
- Assisted in developing budgets for individual stores within the region.
- Provided coaching and guidance to store managers in areas such as customer service, inventory management, merchandising, loss prevention, budgeting, payroll processing.
- Resolved customer complaints in a timely manner while remaining professional at all times.
- Inspected merchandise displays regularly to ensure they are properly stocked according to company guidelines.
- Participated in team meetings with senior executives to discuss strategic objectives.
- Monitored store operations and staff performance to ensure all procedures were followed correctly.
- Developed training materials for store staff members regarding processes and procedures.
- Conducted regular store visits to assess staff performance and identify opportunities for improvement.
- Analyzed financial data and developed plans to improve operational efficiency.
- Developed and implemented effective strategies to increase sales, customer satisfaction, and profitability.
- Ensured compliance with company policies, regulations, and standards of conduct.
- Implemented strategies to reduce expenses while maintaining quality standards.
- Created detailed reports on store performance metrics such as sales figures, labor costs, stock levels.
- Implemented loss prevention strategies to minimize shrinkage and theft.
Senior. Store Manager
CROMA (TATA Group)
Mumbai Urban
07.2021 - 08.2022
- Created weekly work schedules for store personnel.
- Developed promotional campaigns to attract new customers and increase revenue.
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Coordinated promotional events such as sales campaigns or special offers to drive business growth.
- Conducted regular meetings with team members to discuss progress towards goals.
- Analyzed financial data to identify trends in customer spending habits and develop strategies accordingly.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Recruited qualified personnel when necessary by conducting interviews and background checks.
- Performed regular audits of store operations to identify areas for improvement.
- Conducted performance reviews for employees in a timely manner.
- Managed inventory control systems to ensure optimal stock levels at all times.
- Monitored stock levels and ordering of new merchandise as needed.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Store Manager
PANTALOONS (Aditya Birla)
Mumbai Urban
06.2019 - 06.2021
Sr. Operations Manager
Hypercity Retail India Ltd. (K.Raheja Group)
Mumbai Urban
03.2006 - 05.2019
Education
Skills
- Workforce Planning
- Logistics Management
- Operational Efficiency
- Standard Operating Procedures
- Warehouse Management
- Sales Support
- Knowledge of performance tracking
- Inventory Monitoring
- Key Performance Indicators
- Asset Management
- Strategic Planning
- Report writing experience
- Facility Management
- Expense Tracking
Accomplishments
- Work With FMCG Retail
- E-com Retail (Hypercity)
- Fashion (Pantaloons)
- CDIT (CROMA)
- General Merchandise (MR.DIY)
Growthpath
- Team Leader
- Department Manager
- Store Operations Manager
- Deputy Operation Manager
- Sr. Store Operations Manager
- Store Manager (Pantaloons)
- Sr. Store Manager (CROMA)
- Business Manager Oprerations (MR DIY)
Key Result Areas
- Spearheading entire gamut of operations
- Developing, maintaining and sharing sales reports
- Administering overall financial parameters
- Identifying outlier stores and ensuring corrective actions
- Generating inventory counting schedules
- Leveraging skills in releasing cash till performance
- Ensuring compliance with daily checklists
- Administering tasks related to vendors query
- Gathering information on pending RTV creation & dispatch
- Liaising with B&M and Central merchandise team
- Generating process notes for promotions
- Maximizing business goals and revenue
- Increasing business by formulating organizational structure
- Ensuring alignment of business plans with marketing and sales strategies
Personal Information
Date of Birth: 10/16/1984
Languages
- Gujarati
- Hindi
- English
Timeline
Business Manger Operation (Senior Area Manager)
MR. DIY
09.2022 - Current
Senior. Store Manager
CROMA (TATA Group)
07.2021 - 08.2022
Store Manager
PANTALOONS (Aditya Birla)
06.2019 - 06.2021
Sr. Operations Manager
Hypercity Retail India Ltd. (K.Raheja Group)
03.2006 - 05.2019
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