Kalpesh Patel
Ahmedabad
Summary
Work for the betterment of the organization and fulfill both organizational as well as personal growth by working hard.
Experienced as a fraud analyst with over more than 10 years of experience in Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of given Task. Outstanding performer and Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments. excellent team building and leadership abilities honed over a career in telecom industry. Deliver high-quality service and consistent business results with a resourceful approach to handling routine and complex challenges.
Overview
16
16
years of professional experience
Work History
Senior Fraud Analyst
Vodafone India Service PVT LTD
08.2014 - Current
- Experienced as a fraud analyst with over more than 10 years of experience in Industry
- Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements
- Consistently rewarded for success in planning and operational improvements
- Experience in policy development and staff management procedures positively impacting overall morale and productivity
- Eager to contribute to team success through hard work, attention to detail and excellent organizational skills
- Clear understanding of given Task
- Outstanding performer and Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business
- Recognized for inspiring management team members to excel and encouraging creative work environments
- Excellent team building and leadership abilities honed over a career in telecom industry
- Deliver high-quality service and consistent business results with a resourceful approach to handling routine and complex challenges
- Handle team of 8 people and help for achieving him daily KPI
- Training for new recruited employees so that they can perform in operations
Premium customers support and waiver process
Vodafone India Service PVT Ltd
09.2009 - 01.2014
- Data analysis and highlighting the errors to concerned
- I am responsible for the end-to-end service and resolution to the premier customers and provided charge back which is wrongly deduct
- Co-coordinating with the concerned teams (Vendors, Various Network Teams, Client) for the resolution of the cases within SLA
- Coordination and end to end follow ups with Switch, SGSN, GGSN, RF, RECC Team and customer for cases of bulk and High revenue impacting customers of Vodafone
- Preparation and daily reporting of Product wise trackers with Client
- Handle team of 10 people and help for achieving him daily KPI
- Training for new recruited employees so they can perform in operations
Education
P.G. Diploma - Computer Application and Science
North Gujarat University
Patan01.2009
Graduation -
North Gujarat University
Patan01.2008
H.S.C. (12th) -
Umeshwari serve Vidhalaya Chadasana
Gandhinagar, Gujarat01.2005
S.S.C. (10th) -
Umeshwari serve Vidhalaya Chadasana
Gandhinagar, Gujarat01.2003
Skills
- Teamwork
- Leadership
- Commitment to Work
- Willingness to Learn
- Ability to Work Under Pressure
- Independence
- Relationship Management
- Communication Skills
- Organizational Skills
- Enthusiasm
- Energy
- Organization
- Detail Oriented
- Multitasking
- Operating Systems: Windows 8
- Operating Systems: Windows 7
- Operating Systems: Windows Vista
- Operating Systems: Windows XP
- MS Office
- Visual Basic
- HTML
- Project Work
- Power BI
Hobbies and Interests
- Travelling
- Surfing on net
- Listening Music
Disclaimer
I hereby declare that all the above-mentioned information is true to the best of my knowledge.
Languages
- English
- Hindi
- Gujarati
Personal Information
- Passport Number: Y6861411
- Blood Group: B+
- Date of Birth: 09/06/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Fraud Analyst
Vodafone India Service PVT LTD
08.2014 - Current
Premium customers support and waiver process
Vodafone India Service PVT Ltd
09.2009 - 01.2014
P.G. Diploma - Computer Application and Science
North Gujarat University
Graduation -
North Gujarat University
H.S.C. (12th) -
Umeshwari serve Vidhalaya Chadasana
S.S.C. (10th) -
Umeshwari serve Vidhalaya Chadasana
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