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Open to workLocation Preference
HybridOn-SiteRemoteLocation: Nashik, Maharashtra, IndiaPune, MHMumbai, MHUAEDubai
Open to relocation: Yes
Open To Work
Kalpesh Rajole
Solution Engineer - Chillers
Nashik,Maharashtra
Work Preference
Summary
Mechanical Engineer | 9+ Years HVAC Experience | Chillers & VRF Specialist | Remote & Field Technical Support | Service Operations | RMS Data Analysis | RCA | Technical Training | Channel Partner Enablement & Management | Customer Success & Service Excellence
Overview
9
9
years of professional experience
Work History
Solution Engineer - Chillers
Johnson Controls
09.2024 - Current
- Support OpenBlue Proactive HVAC Maintenance through connected chiller data, remote monitoring and advanced diagnostics.
- Perform daily CEP dashboard analysis of chiller parameters, faults and performance trends to identify deviations and potential issues.
- Prepare ~200 Comprehensive Virtual Inspection (VI) reports/month covering ~600 global chillers, providing data-driven observations and actionable recommendations.
- Conduct chiller health diagnostics, trend analysis and Root Cause Analysis (RCA) to support faster corrective actions and improved equipment uptime.
- Proactively identify issues through CEP monitoring and raise Service Requests (SRs) in Salesforce for timely field intervention.
- Provide technical validation of AI-generated chiller observations and recommendations from the Agentic AI-based Expert Adviser platform in collaboration with the Data Science team.
- Collaborate with field and cross-functional teams to resolve complex chiller issues and improve remote diagnostic/service processes.
- Conduct technical training and support continuous product knowledge development through factory engagement and technical self-study.
Assistant Manager - CC Tech Support - Chillers
Voltas Ltd
Pune
07.2024 - 09.2024
- Technical support to field execution team for complex problems in installation, commissioning, and troubleshooting of centrifugal chillers, LTR (Brine) chillers, screw chillers, scroll chillers, low side equipment, chilled water system components, BMS, etc.
- Remote & field technical support for chillers:
- Analyze & diagnose RMS (Remote Monitoring System) data and utilize it in remote troubleshooting of chillers.
- Critical spare parts inventory and management.
- Performance analysis of screw chillers and preparation of chiller performance analysis report.
- Modifying, updating, and fine tuning the chiller controller programming and setpoints as per site requirements.
- Assist in configuration of chillers with building automation systems (BAS/BMS).
- Engages in extensive self-study of technical material to enhance and maintain technical proficiency in the company's product lines.
- Conduct technical training sessions for internal staff, field technicians, and customers.
- Site visit for preventive maintenance service quality check.
- Compressor failure analysis and preparation of field failure report.
- Monitor customer satisfaction through feedback surveys/follow-up calls.
- Work with other cross functional teams to streamline service operational activities.
- Responding to customer queries and complaints via phone, email, and online platforms, addressing concerns.
- Communicates with internal and external customers regarding system enhancements, upgrades, and replacements as needed.
- Keep channel partners updated on standard technical procedures, best practices, and upgrades related to the installation, commissioning, and maintenance of chillers.
Technical Support Specialist-III
Johnson Controls
Pune
12.2022 - 06.2024
- Established and managed after-sales service support for mini chillers (screw, scroll, VWF systems), chilled water systems, and BAS/BMS applications across India.
- Provided remote technical support for centrifugal, screw, and scroll chillers across the Middle East & Africa region.
Delivered remote and field technical support to distributors, channel partners, and customers for installation, commissioning, operation, and maintenance issues. - Analyzed chiller performance data, logs, and remote monitoring information to diagnose complex technical issues and provide timely resolutions.
Supported BAS/BMS integration and configuration for chiller systems. - Conducted site audits, prepared technical reports, and recommended improvements in installation, operation, and maintenance practices.
- Performed Root Cause Analysis (RCA) of major equipment failures, including compressor failures, and implemented corrective and preventive actions.
- Planned and delivered technical training programs on installation, commissioning, troubleshooting, and maintenance for channel partners.
Managed warranty claims, coordinated with factories for resolution, and analyzed warranty failure trends and financial data. - Developed and implemented service processes, policies, and support programs to improve after-sales operations.
Maintained and analyzed service, warranty, and customer installation databases to support business decisions and service planning. - Managed service support tools, including CRM (Salesforce), SharePoint, and shared communication platforms.
Recommended and monitored spare parts inventory requirements for channel partners. - Promoted Planned Service Agreements (PSA) and supported out-of-warranty service opportunities.
Collaborated with cross-functional teams and manufacturing plants to enhance service delivery and product support. - Created technical knowledge articles and maintained expertise through product literature reviews, factory visits, and continuous technical learning.
Senior Engineer - Service Delivery
Blue Star Limited
Pune
09.2019 - 11.2022
- Managed after-sales service operations, technical support, and AMC business development for HVAC products across North Maharashtra.
- Supported centrifugal, Turbocor, screw, and scroll chillers, VRF systems, packaged units, split ACs, chilled water systems, and BMS applications.
- Provided installation, commissioning, troubleshooting, preventive maintenance, and performance optimization support to customers and channel partners.
- Performed hands-on chiller commissioning, diagnostics, controller programming, setpoint optimization, and major compressor maintenance activities.
- Conducted oil and water quality analysis, identified performance issues, and recommended corrective actions to improve system reliability and efficiency.
- Managed breakdown calls, preventive maintenance schedules, and service delivery through CRM tools while ensuring SLA compliance.
- Monitored response time (RT) and turnaround time (TAT), ensuring timely resolution of customer complaints and warranty/AMC commitments.
Planned and managed spare parts inventory, logistics, and critical spares availability to minimize equipment downtime. - Conducted customer site audits, service quality assessments, and dealer/service partner audits to ensure compliance with service standards.
- Developed and supported dealer and service partner networks through technical guidance and capability-building initiatives.
- Delivered technical training programs on installation, commissioning, troubleshooting, maintenance, and best practices.
- Supported AMC sales, spare parts sales, repair opportunities, quotation management, order execution, invoicing, and payment follow-up.
- Collaborated with cross-functional teams to improve service processes, operational efficiency, and customer satisfaction.
- Maintained and analyzed service performance, equipment reliability, warranty, and customer support data to drive continuous improvement.
Technical Support and AMC Execution Engineer
Voltas Ltd
Pune
06.2017 - 08.2019
- Provided remote and field technical support for screw chillers, scroll chillers, VRF systems, ductable & packaged units, chilled water systems, low-side equipment, and BMS applications.
- Supported installation, commissioning, troubleshooting, preventive maintenance, and AMC execution activities.
Analyzed RMS (Remote Monitoring System) data for remote diagnostics and resolution of complex chiller issues. - Performed chiller performance analysis, controller programming modifications, setpoint optimization, and technical reporting.
- Executed major compressor maintenance activities, including screw compressor loading-unloading assembly replacement.
- Conducted oil, chilled water, cooling water, and make-up water analysis and recommended corrective actions to improve system performance.
- Managed breakdown calls, preventive maintenance schedules, critical spare parts inventory, and material availability for timely issue resolution.
- Provided commissioning and troubleshooting support to field teams, ensuring SLA compliance and improved service delivery.
- Conducted technical training programs for internal teams, field technicians, channel partners, customers, and site maintenance personnel.
- Investigated compressor failures, performed root cause analysis (RCA), and prepared field failure reports.
- Supported spare parts sales, customer service activities, and continuous improvement initiatives through cross-functional collaboration.
- Monitored RT/TAT metrics, service quality, and customer satisfaction to drive operational excellence and customer retention.
Education
Bachelor of Engineering in Mechanical (BE Mech.) -
NDMVPS's KBTCOE
Nashik 06.2012 - 06.2016
H. S. C. (Science) -
KKW College
Pimpalgaon Baswant 06.2011 - 06.2012
S.S.C (Class 10) -
R.C.F. High School
Mukhed 06.2008 - 06.2009
Skills
- MS Office
- MS SharePoint
- MS Visio
- CRM tools
Languages
Marathi
English
Hindi
Personal Information
- Gender: Male
- Marital Status: Married
Hobbies and Interests
- Reading
- Solving Rubik's Cubes
- Travel
- Sports
Disclaimer
I, Kalpesh Dattatray Rajole, hereby declare that the above furnished information is authentic to the best of my knowledge.
Timeline
Solution Engineer - Chillers
Johnson Controls
09.2024 - Current
Assistant Manager - CC Tech Support - Chillers
Voltas Ltd
07.2024 - 09.2024
Technical Support Specialist-III
Johnson Controls
12.2022 - 06.2024
Senior Engineer - Service Delivery
Blue Star Limited
09.2019 - 11.2022
Technical Support and AMC Execution Engineer
Voltas Ltd
06.2017 - 08.2019
Bachelor of Engineering in Mechanical (BE Mech.) -
NDMVPS's KBTCOE
06.2012 - 06.2016
H. S. C. (Science) -
KKW College
06.2011 - 06.2012
S.S.C (Class 10) -
R.C.F. High School
06.2008 - 06.2009