Summary
Overview
Work History
Education
Skills
Professional Snapshot
Professional Highlights
Corecompetencies
Certification
Timeline
Generic

Kalpesh Singh Gour

Summary

A seasoned business transformation leader and trusted advisor to C-level executives, with over 23 years of experience in IT strategy, governance, service integration, and enterprise service management. Specializes in ServiceNow, SIAM, cloud services, and technology consulting, leading cross-functional teams in complex outsourcing and transformation initiatives.

Key Roles and Achievements:

Cloud CoE Lead at Capgemini India, overseeing presales (RFP/RFI) and leading a team of 250+ resources in ESM, ServiceNow, and SIAM projects.

Successfully defined and implemented Service Integration, establishing ServiceNow CoE at Capgemini.

Led IT Service Management transformation and governance frameworks for TCS’s Global Consulting Practice.

Extensive overseas experience in the UK, US, Europe, and Singapore, including managing European service delivery for 12 countries with a team of 150+ and a budget exceeding £10M.

Participated in Capgemini’s Career Acceleration Program and completed the Senior Management Programme at IIM-Calcutta.

Certifications and Expertise:

  • Certified ITIL Expert (V2, V3) and Six Sigma Green Belt.
  • Experienced in project lifecycle management, process transformation, stakeholder engagement, and strategic consulting.
  • Instrumental in enabling Cloud Service Brokerage and driving ITIL-based process improvements across industries.

Overview

24
24
years of professional experience
2023
2023
years of post-secondary education
6
6
Certifications

Work History

Director

Capgemini
12.2012 - Current

An accomplished leader of the Global ESM CoE in India CIS, specializing in service management, SIAM, ServiceNow, and enterprise automation. Skilled in solutioning, consulting, and proposal development, with extensive experience in stakeholder engagement, risk mitigation, financial negotiation, and driving client trust.

Key achievements include:

  • Leading a transformative reskilling initiative from Remedy to ServiceNow.
  • Defining and managing SLAs, OLAs, and KPIs while implementing ITIL processes.
  • Driving continuous improvement initiatives and optimizing service processes, achieving a 15% cost reduction through automation.
  • Successfully transitioning services in-house without disruption.
  • Managing global service delivery teams to ensure 100% SLA/KPI compliance.
  • Enhancing operational visibility with automated reporting and dashboards.
  • Mentoring high-performing teams and fostering professional growth.

Demonstrates expertise in governance frameworks, cross-functional team collaboration, and delivering measurable business outcomes.

Senior Consultant

QAI Global
01.2009 - 12.2012
  • Guided clients on a journey to ISO 20000 & CMMI-SVC appraisal
  • Worked on an engagement for a Singapore based telecom company that involves gap analysis and complete ITIL V3 definition and Implementation
  • Implemented all the IT Service Management processes for multiple customers
  • Worked on ISO20K consulting for one of the leading Indian Organization in software space
  • Training corporate and conducting public courses in the realm of ITIL (From foundation to Expert)
  • Vendor Management – Managing vendors for the different IT services supplied

Practice Lead – IT Service Management

BearingPoint-Management & Technology Consulting
02.2008 - 01.2009
  • Established ITSM practice in India
  • Worked on an engagement for a US based company that involves gap analysis and process definition for Service Level Management (SLM, including guidance on Service Catalog), Incident, Problem and Change Management
  • Developed a global suite to help CIOs, suite that offers an integrated set of solutions and services designed to help clients balance their dual missions of advancing the business and optimizing IT to create a sustainable advantage

Lead- India West and Responsible for North America Deliverables

Tata Consultancy Services
12.2000 - 01.2008
  • Practice development and help technical pre-sales for North America, Europe and APAC region for the ITSM Process Consulting Services
  • Providing consulting in the areas of ITIL process frameworks
  • Providing model and non-model based Process consulting to international clients
  • Sales presentation for clients for ITSM offerings
  • Recruiting people for practice

Education

Senior Management Program -

IIM-Calcutta

Bachelor of Engineering - Mechanical

Indira Gandhi Government Engineering College

Skills

  • Consulting

  • Delivery

  • Cost & Effort Estimation

  • Project Planning and delivery

  • Transition Management

  • Feasibility Analysis

  • Process Audits

  • Gap Analysis - Development of ‘To-Be’ processes framework

  • Risk analysis & mitigation

Professional Snapshot

Kalpesh is a business transformation leader, trusted advisor to C-level executives with proven experience in Transformation, Service Integration & Management, Enterprise Service Management, ServiceNow, Cloud and Technology Consulting., 23, Cloud CoE Lead in Capgemini India

Professional Highlights

  • Capgemini, 12/2012 to Present, Consulting, Delivery and Pre-Sales, Multiple roles in Cloud Infrastructure Services
  • QAI Global, 01/2009 to 12/2012, Consulting, Service Management, Senior Consultant and Delivery Head for India West and South East Asia
  • BearingPoint Management and IT Consulting, 02/2008 to 01/2009, Consulting, Practice Lead – IT Service Management India
  • Tata Consultancy Services, 12/2000 to 01/2008, Consulting, Lead- India West and Responsible for North America Deliverables

Corecompetencies

  • Process Management: Expertise in process audits, enhancement, and control across various industries, including banking, financial services, insurance, government, telecom, media, and entertainment.
  • Strategic Planning: Adept at conducting gap analyses, developing "To-Be" process frameworks, and documenting SOP manuals.
  • Risk Management: Skilled in risk analysis, mitigation, and stakeholder engagement to ensure seamless project delivery.
  • Customer-Centric Approach: Proficient in understanding the voice of the customer and business to align outcomes with strategic goals.
  • Training & Knowledge Sharing: Experience in training teams and implementing "Train the Trainer" programs to enhance organizational capabilities.

Achievements:

  • Successfully delivered high-impact consulting projects with efficient cost estimation and resource planning.
  • Implemented robust frameworks for process standardization and quality control, driving operational excellence.
  • Established effective stakeholder management practices and ensured seamless transitions in complex projects.

Certification

ISEB – ITIL V3 Expert

Timeline

Director

Capgemini
12.2012 - Current

Senior Consultant

QAI Global
01.2009 - 12.2012

Practice Lead – IT Service Management

BearingPoint-Management & Technology Consulting
02.2008 - 01.2009

Lead- India West and Responsible for North America Deliverables

Tata Consultancy Services
12.2000 - 01.2008

Bachelor of Engineering - Mechanical

Indira Gandhi Government Engineering College

Senior Management Program -

IIM-Calcutta

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