KALPESH SUSHILA AGRAWAL
Technical Product Manager/Data Warehouse Analyst
Kalyan
Summary
Dynamic Application Owner and Product Management professional with over 8.5+ years of experience in banking environments, specializing in application support and production ownership. Expertise in steering the product development lifecycle from initial concept to successful delivery while ensuring alignment with business objectives. Known for fostering strong communication and collaboration across teams, consistently enhancing business operations to drive corporate growth and increase revenue. Committed to leveraging strategic insights and innovative solutions to meet evolving market demands.
Overview
12
12
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Technical Product Manager/Data Warehouse Analyst
Kotak Mahindra Bank
11.2021 - Current
- Managing the product, business, operations, sourcing, and services team with the ownership of the application. Title: Reliability (MIS Tool Reporting Application)
- Handling ServiceNow tools for the resolution of a ticket related to a production issue within the SLA.
- Primary technical knowledge in databases, tables, views, procedures, and automation jobs.
- Met with stakeholders to establish favorable business relationships, and support mutually beneficial interests.
- Stakeholder and vendor management.
- Organize and plan production schedules, estimate timelines, and manage releases.
- Driving meetings with clients, stakeholders, and channels every week.
- Handling all queries at the branch level, region level, PAN level, and HOD level.
- Represent production changes with all channels and senior management in the enhancement meeting.
- Customize the report for the end user, stakeholder, using interactive SQL.
- Handling month-end, quarter-end, year-end financial activity as per RBI guidelines.
- Collaborated with cross-functional teams to ensure accurate data integration and consistency across platforms.
- Coordinated closely with developers during software releases, ensuring smooth deployment of new features without disruption to existing workflows.
- Provided training and support to end-users on utilizing the data warehouse for reporting and analytics purposes.
- Assessed business analytics and functions, devising targeted data storage solutions using tools such as Airflow, SAP BO, and Datacraft to design efficient systems for reporting and data storage.
- Prepared functional and technical documentation data for warehouses.
- Mapped data between source systems and warehouses.
- Designed a custom automated report, delivering valuable insights to stakeholders in a timely manner.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Business Analyst/Application Owner/Application Support
Wipro Technologies Ltd
10.2019 - 11.2021
- Key Member on multiple projects :- Managing, Tracking and Reporting about projects.
- Sound technical knowledge in databases, tables, views, procedures, and automation jobs.
- Knowledge of the corporate banking loan system and non-performing assets (NPA) tracker, experience in identifying requirements, and preparation of functional requirement documents.
- Handling the resolution of the production issue within the SLA.
- Hands-on experience in Waterfall, Incremental, and Agile methodology.
- Managing the Product, Business, Operations, sourcing, and services team with the ownership of the application. Title: COLORS (Corporate Loans Origination System) & NPA Tracker (Non-Performing Asset) Domain: E-Banking.
- Met with stakeholders to establish favorable business relationships, and support mutually beneficial interests..
- Organize and plan production schedules, estimate timelines, and manage releases.
- Driving meetings with clients/stakeholders and ensuring client satisfaction.
- Identified process inefficiencies through gap analysis, and outlined sensible solutions.
- In IT services.
Application Support Engineer
VARA UNITED PVT LTD
05.2018 - 09.2019
- Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
- Resolved system test and validation problems to provide normal program functioning.
- Improved application performance through optimization of flow processes.
- Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates.
Customer Support Engineer
AGS TRANSACT TECHNOLOGIES LTD
07.2014 - 09.2017
- Installation and troubleshooting of kiosk Software, Coordinating with subordinate Engineer.
- Handle Maintain and closing all call within Service level Agreement(SLA).
- Solving problem of customer on call based on Ticket ID System.
- Key values & Achievements: Completed CDAC (PG – DAC) from MET – IIT, Bandra, Mumbai.
Education
Bachelor of engineering - Electronics and Telecommunication
Terna Engineering College
Navi Mumbai06.2013
Skills
Product maintenance
Requirements management
Application support
Testing and maintenance
AWS S3 storage
Amazon EC2 management
AWS identity and access management
AWS Redshift
Cloud workflow automation with Airflow
Certification
AWS Solution Architect- Associate
Timeline
AWS Solution Architect- Associate
12-2026
Technical Product Manager/Data Warehouse Analyst
Kotak Mahindra Bank
11.2021 - Current
Agile scrum fundamentals
09-2021
Oracle database Foundations
02-2021
Business Analyst/Application Owner/Application Support
Wipro Technologies Ltd
10.2019 - 11.2021
Application Support Engineer
VARA UNITED PVT LTD
05.2018 - 09.2019
PG Diploma Information technology
04-2018
Customer Support Engineer
AGS TRANSACT TECHNOLOGIES LTD
07.2014 - 09.2017
Bachelor of engineering - Electronics and Telecommunication
Terna Engineering College