Kalpesh Nahire

Additional Key Achievements: Skills & Technologies:

• SmartVista Switch Implementation & Support: Worked on SmartVista Switch (BPC product) for multiple HSBC markets, ensuring seamless transaction processing and production support. Actively participated in the deployment, configuration, and testing of SmartVista solutions across regions.
• Incident Management & Resolution: Proactively handled and resolved incidents related to transactions, ensuring quick resolution to minimize production impact and improve service reliability. Delivered consistent support through on-call and off-hours as part of the production support team.
• SmartVista Applications Expertise: Gained hands-on experience with SmartVista Back Office (SVBO), SmartVista Front Office (SVFE), and SmartVista Card Generator (SVCG) applications, working on troubleshooting, optimization, and system enhancements.
• ATM & KAL KTC Application Support: Applied expertise in the KAL KTC ATM application, including software upgrades, configuration, and troubleshooting, to ensure smooth ATM operations.
• SQL Querying & Reporting: Developed and executed complex SQL queries to extract critical data, enabling detailed reporting for transaction monitoring, performance analysis, and issue diagnostics. Optimized database queries for efficiency.
• ATM Domain Knowledge: Deep understanding of ATM transaction handling, processing, and integrations, including connection protocols and operational best practices.
• Patch Management & Vulnerability Fixes: Led patch management, vulnerability fixes, Certificate Renewals and change management initiatives to ensure system security and regulatory compliance. Collaborated with cross-functional teams to deploy critical security updates and patches.
• Tools Utilization & Automation: Proficient in using Control-M for job scheduling, Jenkins for continuous integration/continuous deployment (CI/CD), and Nexus Uploader for software artifact management and deployment automation. Streamlined manual processes by automating system workflows.
• Cross-Functional Collaboration: Worked closely with cross-functional teams, including development, network security, and operations, to ensure seamless end-to-end application support. Participated in regular knowledge-sharing sessions to stay updated on industry trends.
• Successfully reduced incident resolution time by 25% through proactive monitoring and automation.
• Led the successful upgrade of SmartVista applications with minimal downtime, ensuring uninterrupted service for end-users.
• Collaborated with project management and technical teams to roll out multiple releases on time and within budget.
• Applications: SmartVista Switch (SVBO, SVFE, SVCG), KAL KTC ATM Application (.NET C#), Control-M, Jenkins, Nexus Uploader.
• Database & Querying: SQL Developer, Complex Query Writing, Data Extraction, Performance Optimization
• Security & Compliance: Patch Management, Vulnerability Remediation, Change Management, Certificate Renewals.
• Tools & Automation: Jenkins (CI/CD), Nexus Uploader, Control-M (Job Scheduling), Version Control Systems (Git)
• Soft Skills: Incident Management, Troubleshooting, Cross-Functional Team Collaboration, Problem-Solving, Process Optimization.