Kalpna Mathur
Homemaker
Jaipur,India
Summary
Driven and efficient administrative professional supporting top-tier executives with 2+ years of experience in customer service , relationship and office management . Ready to leverage homemaker skills along with knowledge and experience to join the workforce to make a meaningful difference by dedication and hardwork.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Homemaker
Self
Jaipur , India, Rajasthan
07.2007 - Current
- Organization and time management
- On the spot problem solving
- Calm and focused in extreme circumstances
- Budget management and prioritization
- Excellent communication skills
- Positive Outlook
Personal Executive to Chairperson
Poddar Advanced Learning Systems
Jaipur, Rajasthan
04.2007 - 06.2007
- Managing daily routine for the Chairperson
- Handling calls and appointments
- Communicating with clients
- Oversaw daily operations to ensure high levels of productivity.
- Task prioritization
Executive Assistant to the Chief Executive Officer
Orient Relationship Services Pvt.Ltd.
Pune, Maharashtra
11.2005 - 06.2006
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Produced accurate office files, updated spreadsheets and crafted presentations.
- Worked with HR to coordinate and complete special projects for screening & recruitments.
- Assisting VP- ( Operations and Business Development of USIBA, owned by the CEO) to arrange meetings and events in India & USA for sectors like IT, Pharmaceuticals, Entertainment.
- Communication with top national and international personalities on self-designed schedules.
- Research and analysis to facilitate communication and enhance business processes.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Sr. Customer Care Officer
Convergys , India
Pune, Maharashtra
09.2004 - 11.2005
- Serving Inbound International Voice Process. Helping US customers, Cingular Wireless ( Earlier AT&T) for Warranty and exchange of mobile phones.
- Educating customer on hardware and software issues related to device and network.
- Exceptional customer problem resolution skills.
- Resolved customer concerns with products or services to help with retention and drive sales.
- Established customer service standards and recognized for benchmarks.
Private Home Tutor-Part Time
Self
Rajnagar, Rajasthan
05.2004 - 08.2004
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Master of Science - Organic Chemistry
SMB Govt. College, MLSU
Nathdwara, Udaipur 06.2002 - 06.2004
Bachelor of Science - Botany , Zoology & Chemistry
Govt. P.G College , MLSU
Sirohi 05.1999 - 05.2002
Post Graduate Diploma in Computer Science - Computer Science
IICT
Sirohi 08.2001 - 02.2002
Diploma (distant Learning) - International Airlines Management
AIIMS
Chennai 08.1999 - 09.2000
Test of Proficiency in English (middle Level) - National English Language Testing Service
Central Institute of English And Foreign Languages
Hyderabad 10.2001 - 11.2001
Skills
Interpersonal Communication
Conflict resolution & decision making
Time management
Office management
Willingness to learn
Team spirit
Timeline
Homemaker
Self
07.2007 - Current
Personal Executive to Chairperson
Poddar Advanced Learning Systems
04.2007 - 06.2007
Executive Assistant to the Chief Executive Officer
Orient Relationship Services Pvt.Ltd.
11.2005 - 06.2006
Sr. Customer Care Officer
Convergys , India
09.2004 - 11.2005
Private Home Tutor-Part Time
Self
05.2004 - 08.2004
Master of Science - Organic Chemistry
SMB Govt. College, MLSU
06.2002 - 06.2004
Test of Proficiency in English (middle Level) - National English Language Testing Service
Central Institute of English And Foreign Languages
10.2001 - 11.2001
Post Graduate Diploma in Computer Science - Computer Science
IICT
08.2001 - 02.2002
Diploma (distant Learning) - International Airlines Management
AIIMS
08.1999 - 09.2000
Bachelor of Science - Botany , Zoology & Chemistry
Govt. P.G College , MLSU
05.1999 - 05.2002