Kalyan Babu Vemagiri

• In charge of Project Management, Implementation, Client Services, and Engagement Management
• Onboarding of new partners from the APAC region especially markets in HK, Macau, Thailand, Bangkok etc
• Spearheaded with partner and DCI Certification teams during CRF discussions
• In charge of PVT and Go-Live of the projects
• Operational lead support for business to airline merchants
• Resource planning, scheduling, and people allocations
• Tracking of incidents and projects using Salesforce and SNOW tools
• Responsible for Project review meetings monthly
• Providing internal training to teams whenever required
• Revenue Forecasting updates using an in-house E-monitoring tool
• Part of Interview Panel as L2

· Responsible for Project review meetings monthly.

· Resource planning, scheduling, and people allocations.

· Providing internal training to teams whenever required.

· Revenue Forecasting updates using an in-house E-monitoring tool.

· Part of Interview Panel as L2.

• Managed resources effectively to avoid unnecessary delivery delays.
• Improved delivery efficiency by optimizing routes and scheduling for the team.
• Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Supported customers via telephone, email and at sites to handle escalations and product concerns.
• Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.

• In charge of Project Delivery of South America, Brazil, Miami, Middle East, Nepal, and Myanmar regions
• Responsible for Client Management, Project Implementation, and Project Delivery
• Specific focus on America's Region
• Key Implementation in America's end-to-end Payment Product Solution Implementation
• Keeping performance and morale high under challenging circumstances
• Coordinated efficient routes and schedules for [Number]-driver team.
• Oversaw delivery portfolio encompassing [Location] with [Number]+ deliveries per week.

• In charge of Project Delivery
• Responsible for Client Management, Project Implementation and Project Delivery
• Understanding client requirements and designing accordingly
• Keeping performance and morale high under difficult and challenging circumstances
• Flexible with client time zones
• Making daily calls with client and weekly updates
• Implemented and developed operational standards, policies and procedures.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.

• Project Delivery
• Support for System Stabilization post implementation of application
• Functionality training to Team Members to understand System & attend Activity efficiently
• Managed team of 15
• Performed Unit and Functional level testing
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
• Monitored security and handled incidents calmly

• Act as primary organizational interface with vendors and provide analysis and support
• Administer and conduct staff training for the company and client on NARADA Software applications
• Ensures Confidentiality and reliability of corporate data, proprietary information, and intellectual property
• Provided technical support directly to users which included installing, implementing, configuring, and maintaining the NARADA System
• Provide assistance with Troubleshooting the NARADA System
• Established disaster Recovery plans with respect to the NARADA System
• Optimized workforce productivity by implementing streamlined operations processes that reduced redundancies.
• Ensured safety compliance on-site by conducting regular inspections and implementing necessary improvements.
• Implemented quality control measures to maintain high standards in construction processes, resulting in fewer defects and increased client satisfaction.
• Generated reports detailing findings and recommendations.
• Frequently inspected production area to verify proper equipment operation.
• Devised and implemented processes and procedures to streamline operations.

• Played a key role in designing table structures for PREPAID Product for Commonwealth Bank Australia (CBA)
• 25% of PREPAID product business logic was developed according to allocated timelines
• Managed team of 10
• Proved successful working within tight deadlines and a fast-paced atmosphere

• Played a key role in re-designing the tool that is used to monitor the health of ATMs
• Fined tuned PL/SQL packages and improved tool performance
• Received the best performer in the first quarter from Project Manager in a short period
• Banks increased 50% of their usage of this tool
• Evaluated product performance data to inform decision-making on pricing, promotions, and inventory management.